Customer Success Manager – Italy

🔥 1 hour ago

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Pliant

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2020

💳 Fintech

☁️ SaaS

🤝 B2B

💰 $40M Series B - Pliant on 2025-04

Fintech • SaaS • B2B

Pliant is a credit card platform that enables businesses, banks, and fintechs to issue and manage credit cards, automate payments, and optimize spend and accounting workflows. Pliant offers Payment Apps, a Pro API for card issuance and automation, Cards-as-a-Service (CaaS) and Banking-as-a-Service (BaaS) to embed or white-label card programs, plus global accounts, FX and transfers, credit & financing, and compliance and enablement services. It serves corporations, e-commerce, resellers, SaaS companies, travel and marketing agencies, and banks with features like real-time monitoring, spend controls, receipt management, integrations with accounting and expense systems, single-use virtual cards, and API-driven automation. Pliant holds e-money licensing in the EU, issues cards in the UK, is PCI DSS and ISO/IEC 27001 certified, and focuses on B2B payment optimization and embedded finance solutions.

📋 Description

• Serve as the primary point of contact for small and medium customers, ensuring their successful onboarding and ongoing satisfaction. • Guide our Italian customers through the implementation of our accounting software integrations and provide support for their accounting requirements. • Proactively build and maintain strong relationships with customers to foster long-term loyalty and satisfaction. • Identify and capitalise on opportunities for upselling additional products or services. • Collaborate with the Business Development team to identify new business opportunities and support the company’s growth initiatives. • Regularly monitor customer metrics and respond to any signs of dissatisfaction or challenges. • Act as the customer advocate, ensuring their voice and feedback are considered in product development and service improvements. • Create and maintain accurate customer records and documentation in CRM systems. • Conduct regular check-ins and review meetings to ensure customer success and continued alignment.

🎯 Requirements

• Knowledge of Italian accountancy is a must • Customer-focused with a passion for helping clients succeed. • Strong organisational skills and attention to detail. • Ability to thrive in a collaborative and fast-paced environment. • Goal-oriented, with a track record of achieving targets. • Ability to adapt to changing customer needs and industry trends. • A proactive and problem solving mindset, with the ability to take ownership of tasks and drive results • Experience within the Fintech, finance or travel industry would be an advantage for this position (or a high interest would be great!) • Fluent in Italian and English is a must

🏖️ Benefits

• The opportunity to work in a growing team with big responsibilities that thrives on a strong exchange of knowledge and excellence • Attractive remuneration • Your choice of preferred OS, Windows or Mac • Flat hierarchy and transparent communication in a relaxed, professional atmosphere • Opportunity to develop your talent in a dynamic team with ambitious goals • Flexibility and possibility to work remotely • Company card with a monthly allowance for lunches, coffee, etc. with co-workers