Senior Technical Writer – Solutions Engineering

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Pliant

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2020

💳 Fintech

☁️ SaaS

🤝 B2B

💰 $40M Series B - Pliant on 2025-04

Fintech • SaaS • B2B

Pliant is a credit card platform that enables businesses, banks, and fintechs to issue and manage credit cards, automate payments, and optimize spend and accounting workflows. Pliant offers Payment Apps, a Pro API for card issuance and automation, Cards-as-a-Service (CaaS) and Banking-as-a-Service (BaaS) to embed or white-label card programs, plus global accounts, FX and transfers, credit & financing, and compliance and enablement services. It serves corporations, e-commerce, resellers, SaaS companies, travel and marketing agencies, and banks with features like real-time monitoring, spend controls, receipt management, integrations with accounting and expense systems, single-use virtual cards, and API-driven automation. Pliant holds e-money licensing in the EU, issues cards in the UK, is PCI DSS and ISO/IEC 27001 certified, and focuses on B2B payment optimization and embedded finance solutions.

📋 Description

• Own Pliant’s developer documentation end-to-end: API reference, guides, recipes, quickstarts, and conceptual content for both direct customers and embedded-finance partners. • Lead a full rework of our information architecture, designing structures around the jobs developers and integrators are trying to get done, so each audience finds their path quickly. • Drive the unification of our Direct and Partner API documentation into one coherent surface as the underlying APIs converge into the Pliant API. • Validate documentation hands-on: read code and API specs, call endpoints, run integration flows, and surface gaps, inconsistencies, and rough edges before customers or partners do. • Establish and uphold documentation standards, voice and style guide, contribution model, review process, so engineers and PMs can contribute consistently with you as the editorial owner. • Partner with Product and Engineering on API governance, pushing for consistent naming, error handling, and behavior across endpoints, and feeding learnings from documentation work back into the platform itself. • Shape and improve our developer portal and docs tooling so publishing is fast, content is easy to maintain, and the reader experience is best-in-class. • Use modern AI tooling as a leverage point, to draft, restructure, identify blindspots, and keep large surfaces of content consistent, while owning quality, accuracy, and editorial judgment yourself. • Define and track quality signals such as time-to-first-successful-API-call, support deflection on documented topics, content freshness, and doc-related integration friction, and use them to prioritize work.

🎯 Requirements

• 5+ years of technical writing experience, with a strong track record of building or substantially overhauling developer documentation for an API-first product. • Direct experience in fintech, payments, or another regulated, infrastructure-heavy B2B domain is a strong plus. • Strong information architecture skills: you have designed documentation structures from scratch around how different audiences actually use them, not around how a feature team happens to be organized. • Comfortable in docs-as-code workflows and able to read code and API specs well enough to verify behavior independently, without depending on engineers to spoon-feed you. • Fluent working directly with engineers and product managers as a technical peer: you ask sharp questions, push back on ambiguity, and care about getting the underlying concept right. • Excellent editorial judgment: clarity, consistency, and brevity are reflexes, and you can hold a high bar across content written by non-writers. • Hands-on with modern AI tooling for writing and editing, with a clear point of view on where it adds leverage and where human judgment must lead. • A strong ownership mindset and the confidence to define what “great” looks like for our documentation, then make it happen. • Fluent in English; additional European languages are a plus.

🏖️ Benefits

• Competitive compensation • Flexible work setup, remote across Europe or in any of our seven European offices