Senior Customer Service Representative – Lending Services

🔥 7 minutes ago

🇺🇸 United States – Remote

💵 $33.8k - $67.5k / year

⏰ Full Time

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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PNC

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1845

💸 Finance

🏦 Banking

👥 HR Tech

Finance • Banking • HR Tech

PNC is a diversified financial services firm that is committed to fostering an inclusive and accessible workplace. It offers a vibrant culture where employees can thrive, recognizing the importance of diversity and community involvement. PNC is dedicated to providing a supportive environment for career growth, and offers various opportunities for students, graduates, and veterans. It has been nationally recognized for its commitment to gender and disability equality and for being a top employer. PNC provides equal opportunities to all qualified individuals and ensures compliance with employment laws.

📋 Description

• Provide routine support to PNC customers regarding their personal lending products • Communicate directly with customers, as well as internal and external service partners • Resolve issues, questions, and service requests • Learn a variety of new lending specific systems for problem resolution • Maintain high levels of customer satisfaction consistent with PNC's core values • Document customer interactions and complete service requests to minimize customer effort or additional action

🎯 Requirements

• 1+ years of related experience • Accountability • Continual Improvement Process • Customer Interactions • Customer Service • Decision Making • Relationship Building • Results-Oriented • Technical Support

🏖️ Benefits

• medical/prescription drug coverage (with a Health Savings Account feature) • dental and vision options • employee and spouse/child life insurance • short and long-term disability protection • 401(k) with PNC match • pension and stock purchase plans • dependent care reimbursement account • back-up child/elder care • adoption, surrogacy, and doula reimbursement • educational assistance, including select programs fully paid • a robust wellness program with financial incentives