Bilingual Customer Service Representative

🔥 3 minutes ago

🇺🇸 United States – Remote

💵 $13 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

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Conduent

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2017

🤝 B2B

🛍️ eCommerce

🏛️ Government

💰 Venture Round on 2009-01

B2B • eCommerce • Government

Conduent is a leading provider of technology-led solutions aimed at enhancing customer experiences and improving operational efficiency for businesses and government agencies. The company offers a wide range of services, including customer experience management, finance and accounting solutions, human capital management, integrated digital solutions, and specialized services for healthcare and public sector clients. By leveraging automation and analytics, Conduent helps organizations streamline processes and drive business success.

📋 Description

• Answering calls regarding healthcare benefits. • Assisting members with enrollment into the Medicare plan and disenrolling them from their plan. • Processing claims regarding their plan. • Manage a steady volume of incoming calls from customers while navigating through multiple systems.

🎯 Requirements

• Must be fluent in English & Spanish. • Excellent communication skills. • Successfully complete customer service assessment & typing test. • Keyboarding and software proficiency. • Great problem-solving skills. • Ability to effectively multi-task. • High school diploma, GED, or college degree. • Ability to successfully complete a mandatory paid training program. • Successful completion of background check is required for this position.

🏖️ Benefits

• Health benefits medical, dental and vision are available on 1st day of employment. • Paid time off is accrued after 180 days of employment. • Training Duration: 7Weeks & 2 Days in a Classroom and 2 Weeks & 2 Days Nesting. • Training is paid.