Business Operations Specialist

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🔥 2 hours ago

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Political Asylum Lawyers

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2020

⚖️ Legal

👥 B2C

🌍 Social Impact

Legal • B2C • Social Impact

Political Asylum Lawyers is a Houston-based law firm specializing in political asylum and immigration law. The firm helps individuals pursue asylum, prepare for asylum interviews, and appeal asylum denials, and emphasizes strategy sessions to plan cases that can lead to permanent residency and U. S. citizenship. Its founder's prior experience as a government asylum officer informs the firm's approach to building strong cases for refugees and asylum seekers.

📋 Description

• Review workflows for errors, gaps, duplicated steps, and inefficiencies; propose fixes • Build and document processes, SOPs, checklists, instructions, and process guides • Create screen captures and training videos • Test changes before and after production release • Administer and configure platforms including Asana, ActiveCampaign, HubSpot, Google Workspace, Zapier, and Make • Build, maintain, and troubleshoot automations, templates, task routing, and email sequences • Resolve or escalate staff questions about systems, access, and workflows • Work with software vendors to resolve platform problems • Provision and adjust user access and maintain system continuity • Conduct operational audits and score work against standards • Identify recurring errors and recommend retraining, process, form, or automation changes • Compile, clean, normalize, validate, and report operational data • Produce reports on volume, processing time, workload, quality, and capacity • Administer systems and access for new-hire onboarding • Prepare onboarding projects, credentials, and role-specific materials • Train employees and deliver refresher training • Coordinate shared processes with Legal, Finance, Setup, Correspondence, Reception, and other teams • Communicate operational changes and support rollouts, office-specific procedures, and special projects • Review and score candidate assessments for operational hiring when asked

🎯 Requirements

• Committed to helping immigrants secure their future in the United States through asylum • Fluent Spanish and English, written and spoken, at a professional level • Advanced Excel and Google Sheets, including pivot tables, lookups, conditional logic, and cleaning large or messy data sets • Experience building recurring reports from raw data and validating results • Hands-on CRM or marketing automation administration experience, preferably ActiveCampaign or HubSpot • Experience with automations in Zapier, Make, Google Apps Script, Claude Cowork, or a comparable platform • Experience with a task or project-management platform, preferably Asana • Experience writing SOPs or work instructions • Experience creating training materials and training employees, including written guides and screen recordings • Exceptional attention to detail • Ability to manage competing priorities and urgent interruptions • Excellent judgment with confidential client, legal, financial, and employee information • Comfort working on undefined problems without an obvious escalation point • Ability to work across departments without formal authority • Organization and ability to perform with minimal supervision • Versatility and willingness to take on changing responsibilities • Resume and cover letter must be submitted in English and PDF format

🏖️ Benefits

• 11 U.S. federal holidays off (paid) regardless of your location • Week between Christmas and New Year's — office closed, fully paid • Local holiday work that doesn't coincide with a U.S. holiday is compensated per your country's labor laws • Three weeks of paid vacation annually • Comprehensive training program • Mentorship and collaboration • Career advancement paths • Work from anywhere within Argentina • Equipment support — stipend or provided equipment to set up your home office, available after 4 months on the job