IT Helpdesk Technician

🔥 12 hours ago

🇮🇳 India – Remote

💵 ₹693.8k - ₹971.3k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 IT Support

👻 Ghost score 20%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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PORCH 💚

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2022

💼 Consulting

🏥 Healthcare

🏨 Hospitality

Consulting • Healthcare • Hospitality

PORCH 💚 is a next-generation insurance company that provides comprehensive software and services to various home service industries. It streamlines interactions for home professionals, utility customers, realtors, and homeowners by offering tools for inspections, moving, mortgage processes, and home maintenance. Through its partnerships, Porch enhances the home buying experience by simplifying service requests, onboarding new customers for warranty and insurance companies, and assisting with home improvement projects.

📋 Description

• Analyze, troubleshoot, and resolve end-user and technology issues for the Information Technology department • Provide direct employee support via phone, chat, email, telephone, in-person assistance, and remote tools • Set up and ship equipment for employee use • Monitor work orders and requests, troubleshoot tickets, and track status and compliance with performance timeframes • Maintain help desk requests, ticket updates, status records, data entry, and user-support data gathering • Re-image laptops and desktops for redeployment • Install and maintain operating systems, standard software, applications, peripheral devices, and network connectivity • Ensure proper installation of IT standards, operating systems, and standard software • Document and maintain the IT knowledge base, technical documentation, procedures, asset inventory, and equipment inventory • Train users in the proper use of hardware and software • Create, change, and delete user accounts • Support scripting and automation efforts • Maintain endpoint security standards and patch management • Collaborate to resolve information technology issues • Perform other assigned IT duties and projects

🎯 Requirements

• Strong verbal and written communication skills in English • Bachelor's degree in an IT-related field, or 3+ years of relevant on-the-job experience • Knowledge of MS Windows and Mac OS X operating systems • Excellent organizational and prioritization skills • Strong interpersonal and influencing skills • Ability to work on multiple concurrent projects and tasks • Ability to adapt to rapidly changing priorities • 3–4 years of relevant corporate IT support operations work experience, preferably in a high-growth, dynamic SaaS environment • Familiarity with SOX, PCI, and other relevant regulatory compliance frameworks • Familiarity with IP addressing, DHCP, DNS, and basic routing • IT certifications are a plus • Experience working in IT for a United States-based publicly owned company preferred • Proven experience working with US-based business teams • Ability to work within core US business hours/time zone expectations with Eastern Standard Time overlap • A quiet, dedicated workspace and reliable internet connection with a minimum speed of 50 Mbps

🏖️ Benefits

• Comprehensive coverage for health, life, and financial wellbeing • Medical insurance • Accident insurance • Retiral benefits • 12 company-paid holidays • 2 flexible holidays • Privilege/earned leave • Casual/sick leave • Paid maternity and paternity leaves • Weekly wellness events