Mortgage Representative

🔥 16 hours ago

🇨🇴 Colombia – Remote

💵 $3.2M - $3.6M / month

⏰ Full Time

🟢 Junior

🟡 Mid-level

✨ Representative

🚫👨‍🎓 No degree required

👻 Ghost score 20%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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PORCH 💚

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2022

💼 Consulting

🏥 Healthcare

🏨 Hospitality

Consulting • Healthcare • Hospitality

PORCH 💚 is a next-generation insurance company that provides comprehensive software and services to various home service industries. It streamlines interactions for home professionals, utility customers, realtors, and homeowners by offering tools for inspections, moving, mortgage processes, and home maintenance. Through its partnerships, Porch enhances the home buying experience by simplifying service requests, onboarding new customers for warranty and insurance companies, and assisting with home improvement projects.

📋 Description

• Answer incoming calls and respond to basic customer questions and/or forward calls to appropriate personnel • Understand and comply with assigned authority levels for taking payments and mortgage verifications • Research customer inquiries and respond to appropriate parties in a timely manner • Process calls to ensure service levels are met or exceeded • Process requests within authority level and properly document files • Interface with team members, management, and customers regarding customer service issues • Refer callers to underwriters when appropriate and do so in a timely manner • Manage a large volume of inbound and outbound calls • Provide accurate, valid, and complete information using the right methods and tools • Follow communication procedures, guidelines, and policies • Prepare correspondence and fulfill customer needs to ensure customer satisfaction • Provide customer care to established customers and mortgage companies by providing policy documents, verifying coverage, accepting payments, and answering product and service questions • Report directly to the Customer Service Supervisor

🎯 Requirements

• High school diploma or general education degree (GED) • 2+ years of Property and Casualty Insurance experience and/or training; or equivalent combination of education and experience • Proficiency with Microsoft Suite (Outlook, Word, Excel and PowerPoint) • Excellent listening and verbal/written communication skills • Ability to work independently and effectively in a fast paced, high volume call center • Strong attention to detail and good decision-making skills • Proven business and analytical problem-solving skills • Product knowledge of Property and Casualty Insurance • Gather and analyze information skillfully • Ability to learn and properly process information with Company specific software • Ability to follow policies and procedures • Ability to maintain confidentiality • Demonstrated ability to effectively manage difficult or emotional customer situations • Insurance experience required, preferably with an insurance agency or direct carrier • Experience with homeowners insurance preferred • Experience working with global and/or US based business teams • Excellent written and communication skills in English language • Regular, predictable attendance • A proven team player • A positive attitude and takes pride from doing great work • Self-motivated with a desire to succeed • A quiet workspace • Internet connection of at least 30 Mbps download and 10 Mbps upload