Quality Assurance Specialist

Job not on LinkedIn

🔥 0 minutes ago

🇮🇳 India – Remote

💵 ₹600k - ₹840k / year

⏰ Full Time

🟢 Junior

🔧 QA Engineer (Quality Assurance)

🚫👨‍🎓 No degree required

👻 Ghost score 20%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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PORCH 💚

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2022

💼 Consulting

🏥 Healthcare

🏨 Hospitality

Consulting • Healthcare • Hospitality

PORCH 💚 is a next-generation insurance company that provides comprehensive software and services to various home service industries. It streamlines interactions for home professionals, utility customers, realtors, and homeowners by offering tools for inspections, moving, mortgage processes, and home maintenance. Through its partnerships, Porch enhances the home buying experience by simplifying service requests, onboarding new customers for warranty and insurance companies, and assisting with home improvement projects.

📋 Description

• Conduct quality assurance evaluations of customer interactions for adherence to company standards, sales processes, and customer experience expectations • Deliver timely and actionable feedback to team members • Partner with managers to identify coaching opportunities and support performance improvement plans • Track audit results and document quality observations • Participate in team calibrations and training sessions • Support implementation of new processes, tools, and initiatives through quality monitoring and feedback • Assist in reporting quality performance metrics and identifying individual coaching needs • Provide insights on customer experience concerns and recurring agent behaviors • Assist with service level support through customer interaction activities and phone coverage when needed • Utilize Level AI and other quality intelligence platforms to review customer interactions and validate audit findings • Leverage AI-generated insights to improve coaching effectiveness and customer experience • Review automated quality scoring and conversation intelligence outputs for accuracy and consistency • Identify customer experience and sales trends through AI-enabled reporting and escalate findings to leadership when appropriate • Maintain proficiency in AI tools and adopt capabilities that improve quality monitoring efficiency and effectiveness

🎯 Requirements

• 1+ year of quality assurance, coaching, customer service, or sales experience • Strong written and verbal communication skills • Ability to provide constructive coaching and feedback • Strong attention to detail and organizational skills • Experience working in a sales or customer service call center environment • Proficiency in Microsoft Excel and other reporting tools • Ability to adapt to changing priorities and business needs • Passion for employee development and customer experience excellence • Experience working with AI-powered quality monitoring, conversation intelligence, or contact center analytics tools preferred • Ability to interpret AI-generated insights and apply sound judgment when evaluating customer interactions • Comfortable leveraging technology and automation to improve productivity and quality outcomes • Proven experience working with US based business teams • Excellent written and communication skills in English language • Full and ongoing overlap with Porch's U.S. Eastern Time business hours (7:30 PM IST – 3:30 AM IST) • A quiet workspace • Internet connection of at least 30 Mbps download and 10 Mbps upload

🏖️ Benefits

• Night Shift Allowance applicable in line with company policy • Medical insurance • Accident insurance • Retiral benefits • 12 company-paid holidays • 2 flexible holidays • Privilege/earned leave • Casual/sick leave • Paid maternity and paternity Leaves • Weekly wellness events