System Support Specialist

🔥 58 minutes ago

🇮🇳 India – Remote

💵 ₹1.1M - ₹1.5M / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 20%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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PORCH 💚

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2022

💼 Consulting

🏥 Healthcare

🏨 Hospitality

Consulting • Healthcare • Hospitality

PORCH 💚 is a next-generation insurance company that provides comprehensive software and services to various home service industries. It streamlines interactions for home professionals, utility customers, realtors, and homeowners by offering tools for inspections, moving, mortgage processes, and home maintenance. Through its partnerships, Porch enhances the home buying experience by simplifying service requests, onboarding new customers for warranty and insurance companies, and assisting with home improvement projects.

📋 Description

• Perform testing across development, cycle, staging, and production environments • Identify, document, and communicate system errors, compliance updates, and upcoming changes to stakeholders across departments • Balance and manage workload across multiple policy administration systems while meeting deadlines • Collaborate with internal teams to align system changes with business and user needs • Provide end-user technical support through issue resolution, workflow guidance, and system assistance • Support the accuracy, compliance, and functionality of Homeowners of America’s policy administration systems • Partner with cross-departmental stakeholders on system issues and compliance updates • Help ensure a seamless experience for internal teams and end users

🎯 Requirements

• High school diploma or GED required; Bachelor’s degree preferred • 5+ years of related experience or an equivalent combination of education and hands-on support experience • Demonstrated accuracy, thoroughness, organization, and attention to detail • Strong ethics, integrity, and accountability • Proven team player with a positive, collaborative attitude • Self-motivated with a strong desire to learn, grow, and contribute to team success • Strong background in customer experience and technical system support • Ability to troubleshoot issues, explain workflows, and guide end users through processes via Microsoft Teams calls, screen sharing, and written communication • Good written communication skills, grammar, and ability to compose clear, professional emails and documentation • Proficiency with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) • Strong analytical and problem-solving skills • Ability to manage confidential information with discretion and professionalism • Strong organizational and time-management skills • Effective verbal communication skills and customer-focused mindset • Experience using ticketing or case management systems such as Salesforce, Jira, or similar tools is a plus • Basic understanding of insurance terminology, system workflows, XML/text files, APIs, or rating concepts is helpful but not required • Proven experience working with US based business teams • Excellent written and communication skills in English language • Full and ongoing overlap with Porch’s U.S. EST business hours (7:30 PM IST – 3:30 AM IST) • Quiet workspace and internet connection of at least 30 Mbps download / 10 Mbps upload • Android 7.0+ or iOS 13.0+ device • Device protected with automatic screen lock and passcode, Face ID, or fingerprint

🏖️ Benefits

• Medical insurance • Accident insurance • Retiral benefits • 12 company-paid holidays • 2 flexible holidays • Privilege/earned leave • Casual/sick leave • Paid maternity and paternity leaves • Weekly wellness events • Night Shift Allowance in line with company policy • Comprehensive coverage for health, life, and financial well-being • Remote work arrangement

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