Customer Support

Job not on LinkedIn

🕒 February 22

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Porsche Digital

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2016

☁️ SaaS

👥 B2C

🛍️ eCommerce

SaaS • B2C • eCommerce

Porsche Digital is presented in the provided text as a consumer-focused SaaS "link-in-bio" platform that helps creators, influencers, brands and small businesses consolidate and share multiple links in a single customizable landing page. The platform includes social media management features (scheduling and auto-posting), AI-assisted content tools (caption and hashtag generators), monetization options (Linktree Shop, affiliate links, selling digital products and paid bookings), audience management and integrations with email and analytics tools to track clicks and conversions.

📋 Description

• You are the first point of contact for all Porsche-related inquiries (e.g., app support, charging processes for our electric vehicles, technical advice, aftersales processes, digital services) • You identify, escalate and resolve customer inquiries and complaints using our digital tools and your ability to engage with customers • You resolve complex customer inquiries via phone, email, chat or video calls together with our Porsche experts • You participate in regular training to build expert knowledge of our products and services and to provide the best possible customer service • You document all customer inquiries in our in-house CRM tool, thereby supporting the development of the CRH • You share your ideas and suggestions for improvements with your team • You stay up to date on all Porsche products and services and play an important role in customer retention

🎯 Requirements

• Excellent written and verbal communication skills • Willingness to understand complex automotive products and services • Very good German and English skills (additional languages are an advantage) • Motivated and empathetic personality, yet assertive and confident • Well-structured and independent way of working • Relevant experience in customer service and knowledge of the automotive industry are a plus • Willingness to work shifts (early, middle and late shifts) • Willingness to work weekends, including Sundays and public holidays

🏖️ Benefits

• New office directly at Adlershof S-Bahn station • Dog-friendly office • Personal development budget • Permanent employment contract • 30 days of annual leave • Attractive salary & bonus • Christmas and holiday bonuses • Pension and other social benefits • Subsidy for your public transport pass (BVG) • Access to our corporate benefits program • Opportunity for mobility leasing (e.g., JobRad, VW Leasing) • Referral bonuses for recruiting new talent