B2C Customer Representative

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🕒 February 15

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proSenio

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2008

👥 B2C

🛍️ eCommerce

B2C • eCommerce

proSenio is a German care-services provider operating the PflegeBox service that helps people with a recognized Pflegegrad obtain and receive no-co-payment care consumables (up to €42/month) and free home emergency call (Hausnotruf) devices. The company arranges delivery of consumables and reusable aids (e. g. , disinfectants, masks, gloves, bed protectors), guides users through benefit applications and Pflegegrad procedures, and partners with care providers to increase safety and support for home-based care. proSenio primarily serves consumers and caregivers with online tools, educational content, and logistics for home-care supplies.

📋 Description

• You are the direct point of contact for all customer concerns and are responsible for telephone and written customer communication • You advise on our range of care and assistive products and support people in need of care in finding the right product to make everyday life easier • You receive inquiries and orders professionally and respond to customer needs • You record care-relevant data in our CRM tool (Salesforce) • You actively contribute to the best possible support of our customers and take an active role in the ongoing development of our product offering • You actively and willingly participate in the improvement of internal processes and structures

🎯 Requirements

• Ideally you have already gained some experience in customer service and a strong customer-service mindset comes naturally to you • Desirable — but not required — is experience in the healthcare sector (e.g., medical assistants) • You have a quick grasp, are reliable and work carefully • You enjoy advising customers; consultation is your forte • Positive attitude and openness • Team player • You have excellent German language skills and a clear, articulate manner of expression in spoken and written German • Confident use of PCs and MS Office / CRM programs is a matter of course for you. Knowledge of Salesforce is an advantage but not a requirement.

🏖️ Benefits

• Flexible working hours and the possibility to work remotely • A secure job in a fast-growing, socially relevant company in the heart of Berlin (near Tiergarten S-Bahn / Charlottenburg) • Company-subsidized pension plan and monthly tax-free benefits • Flat hierarchies and an informal, first-name culture • 27 days of vacation, increasing to 30 days with continued company tenure