Customer Service Representative, Real Estate Financing, Berlin

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🕒 February 4

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Hypoport SE

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1999

💳 Fintech

🏠 Real Estate

☁️ SaaS

Fintech • Real Estate • SaaS

Hypoport SE is a publicly listed parent company that operates a network of technology firms serving the FinTech, PropTech and InsurTech sectors. It provides platforms and software-enabled services that connect lenders, brokers, insurers and other financial and real-estate market participants, while promoting agile, self-organized workplace culture and digital, activity-based offices. Hypoport positions itself as a growth-focused technology network enabling B2B platform solutions and talent development across its group companies.

📋 Description

• First point of contact for support and service inquiries related to our digital financing platform • Support savings banks (Sparkassen) and sales partners with product-related and technical questions • Guide new partners through technical onboarding and ensure a successful start • Collaborate with Sales, Product Management and IT to continuously improve the customer experience • Primarily digital communication via e-mail, telephone and video calls • Identify optimization opportunities and contribute ideas to further develop support and service processes • Contribute to building and strengthening long-term, trust-based customer relationships

🎯 Requirements

• Completed commercial vocational training as a bank clerk or an equivalent qualification • Initial practical experience in mortgage or real estate financing • Certification under §34i GewO is a plus but not required • Interest in digital platforms, technical contexts and modern FinTech solutions • Strong communication skills, service orientation and an empathetic manner • Structured, independent working style and quick grasp of new topics • Confident use of MS Office; ideally first experience with CRM systems • Knowledge of the Sparkassen-Finanzgruppe or experience in a platform/software environment

🏖️ Benefits

• Remote work option • Flexible/trust-based working hours • Flexible planning of your 30 vacation days with the option to extend your leave by up to 20 days • Health budget • Subsidy for the Deutschlandticket (regional public transport pass) • Employee discounts • Gympass • Company pension scheme • External employee assistance program • Hypobike • Hypoport shares • Group accident insurance • After-work events • Sports programs • Free drinks and snacks • Opportunities for personal and professional development