Customer Service Agent – B2C

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🕒 January 15

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proSenio

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2008

👥 B2C

🛍️ eCommerce

B2C • eCommerce

proSenio is a German care-services provider operating the PflegeBox service that helps people with a recognized Pflegegrad obtain and receive no-co-payment care consumables (up to €42/month) and free home emergency call (Hausnotruf) devices. The company arranges delivery of consumables and reusable aids (e. g. , disinfectants, masks, gloves, bed protectors), guides users through benefit applications and Pflegegrad procedures, and partners with care providers to increase safety and support for home-based care. proSenio primarily serves consumers and caregivers with online tools, educational content, and logistics for home-care supplies.

📋 Description

• You are the primary point of contact for all customer inquiries and are responsible for telephone and written customer communication • You provide advice on our range of (care) assistive products and help people in need of care to find the right product to make everyday life easier • You professionally receive inquiries and orders and respond to customer needs • You record care-relevant data in our CRM tool / Salesforce • In your role you actively contribute to providing the best possible customer support and take an active part in the ongoing development of our offerings • You actively and willingly participate in the improvement of internal processes and structures

🎯 Requirements

• Ideally, you have already gained some experience in customer service and a service-oriented approach comes naturally to you • Desirable — but not required — is prior experience in healthcare (e.g., medical assistants / MFA) • You have a quick grasp, are reliable, and work carefully • You enjoy advising customers; customer consulting is your strong suit • Positive attitude and openness • Team player • You have excellent German language skills and a clear, articulate manner in both spoken and written communication • You are confident using a PC and MS Office / CRM programs • Experience with Salesforce is an advantage but not a requirement

🏖️ Benefits

• Flexible working hours and the option for mobile/remote work • A secure job in a fast-growing, socially relevant company located in the heart of Berlin (near S-Bahn Tiergarten, Charlottenburg) • Subsidized company pension plan and monthly tax-free non-cash benefits • Flat hierarchies and an informal, first-name culture • 27 days of vacation, increasing to 30 days with continued employment