Portless
eCommerce • Logistics • Fintech
Portless is a logistics and fulfillment platform that specializes in direct-to-consumer (DTC) e-commerce shipping, allowing businesses to fulfill orders directly from China to their customers' doorsteps. By streamlining shipping processes and reducing costs, Portless improves margins and cash flow for its clients, enabling them to respond efficiently to actual customer demand. The company also offers integrations with popular e-commerce platforms, making international shipping seamless and effective.
Account Manager
Job not on LinkedIn
November 24
Portless
eCommerce • Logistics • Fintech
Portless is a logistics and fulfillment platform that specializes in direct-to-consumer (DTC) e-commerce shipping, allowing businesses to fulfill orders directly from China to their customers' doorsteps. By streamlining shipping processes and reducing costs, Portless improves margins and cash flow for its clients, enabling them to respond efficiently to actual customer demand. The company also offers integrations with popular e-commerce platforms, making international shipping seamless and effective.
📋 Description
• Build deep, long-term relationships with founders, ops leads, and senior stakeholders. • Understand each merchant’s goals, challenges, and growth plans—and tie Portless solutions directly to their strategy. • Work closely with Sales on expansion, with Operations on execution, and with Product/Engineering to influence roadmap through customer feedback. • Be the internal advocate for your merchants. Ensure that the plans we’re building start and end with the success of our customers in mind. • Clearly articulate and quantify ROI: faster delivery, cost savings, better customer experience. • Identify and execute upsell/cross-sell opportunities that genuinely make sense for the merchant.
🎯 Requirements
• Fluent in English (written and spoken). • Degree from an accredited university. • Based in Australia (strongly preferred) or the broader APAC time zone • 3+ years in Customer Success or Account Management, ideally in E-commerce, and/or Cross-border / global logistics, shipping, or fulfillment • Proven success in managing and growing strategic accounts, building and executing account plans, and running renewals with strong retention and expansion outcomes. • Comfortable with risk and de-escalation management; you can handle tough conversations while keeping relationships strong. • Strong communication and presentation skills—you can talk to founders, ops leads, and execs with equal ease. • Analytical and structured: you’re comfortable with dashboards, spreadsheets, and turning messy data into clear actions.
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