Implementation Account Manager

🕒 June 2

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PPLSI

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5001 - 10000 employees

We create services that protect and empower people. Our vision is to build a better world where access to justice and security is equal for every human — regardless of gender, race, orientation, education, social status, or personal wealth. PPLSI enables everyone to pursue their life – to worry less and live more – without the fear that a legal or privacy issue might bring it all crashing down.

📋 Description

• Under moderate supervision, manage the onboarding of legal plan and identity theft protection benefit programs selected by large customers/employers. • Accountable for customer satisfaction and quality execution of stated tasks throughout the process. • Communicate effectively, collaborate with internal and external contacts, meet deadlines, organization and time management, and maintain autonomy while working on projects and duties. • Develop implementation schedules and timelines • Prepare meeting presentations and document deliverables • Provide frequent status and progress reports through detailed project planning tools • Partner with customer to develop and implement employee communication strategy • Ensure appropriate and accurate system and contractual set-up • Participate in sales presentations when necessary • Review enrollment, payment history, and billing invoices to provide support to LegalShield groups, Associates, and group members • Handle inquiries received by phone, fax, email, or mail. • Review various reports to ensure group accounts are up to date.

🎯 Requirements

• College Degree or extensive LegalShield knowledge, Preferred • 0-1+ years prior experience working in customer service • Employee Benefits and industry knowledge • Proficient in Word, Excel, and PowerPoint • Strong written and verbal communication • Excellent listening, negotiation, and presentation abilities • Critical thinking and problem-solving skills • Ability to handle multiple deadlines, provide a detailed-oriented, and analytical approach to daily duties and relationship building with a high degree of confidentiality • Proactive approach with a passion for service and an ability to thrive in a results driven environment • Requires the ability to work under pressure and quickly adapt to change.

🏖️ Benefits

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Employee routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets. • Must be able to work on critical business days as deemed necessary, including some evenings and weekends to ensure all business is processed. • May be required to travel by airplane or car for day or overnight travel up to 5% of the time.