Preply
501 - 1000 employees
Founded 2012
📚 Education
🏪 Marketplace
👥 B2C
Education • Marketplace • B2C
Preply is an online education marketplace that connects learners with professional tutors for live, personalized 1-on-1 lessons across languages and other subjects. The platform offers thousands of vetted tutors, user reviews, mobile apps, and tools for scheduling and secure payments, plus plans for individuals and corporate language training. Preply focuses on tailored learning paths, flexible scheduling, and progress tracking to help students improve conversational and exam skills.
Customer Care Specialist
🔥 0 minutes ago
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Preply
501 - 1000 employees
Founded 2012
📚 Education
🏪 Marketplace
👥 B2C
Education • Marketplace • B2C
Preply is an online education marketplace that connects learners with professional tutors for live, personalized 1-on-1 lessons across languages and other subjects. The platform offers thousands of vetted tutors, user reviews, mobile apps, and tools for scheduling and secure payments, plus plans for individuals and corporate language training. Preply focuses on tailored learning paths, flexible scheduling, and progress tracking to help students improve conversational and exam skills.
📋 Description
• Answer customers’ questions and resolve any issues • Identify problem areas and flag them to the concerned team • Ensure customer satisfaction and track user feedback • Work closely with product teams to resolve issues
🎯 Requirements
• Previous experience providing support through live chats • Fluency in English • Strong technical and analytical skills • Ability to provide proactive and innovative solutions • Outstanding written and verbal skills • A customer-centric, empathetic mindset • Computer with i5 or i7 processor, 16GB RAM, 256 GB SSD • Internet connection of at least 30mbs
🏖️ Benefits
• Flexibility with monthly rotating schedule • Support during onboarding and after • Written communication only via chats, emails, and social
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