Technical Support Engineer

Job not on LinkedIn

🔥 0 minutes ago

💃 Latin America – Remote

💵 $25k - $40k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Pressable

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2010

☁️ SaaS

🤝 B2B

🏢 Enterprise

💰 $1.5M Venture Round - Pressable on 2015-04

SaaS • B2B • Enterprise

Pressable is a managed WordPress hosting provider built on Automattic’s WP Cloud that delivers enterprise-grade, autoscaling cloud infrastructure and a global CDN for WordPress and WooCommerce sites. It offers managed hosting plans and white‑label solutions for agencies, developer‑friendly tools (SSH, Git, WP‑CLI), free expert migrations, 24/7 WordPress expert support, and security features (Jetpack Security, WAF, backups). Pressable also provides an AI-powered management product (Pressable MCP) to automate site creation, configuration, monitoring, and other WordPress workflows. Customers include agencies, ecommerce stores, high‑traffic and enterprise sites.

📋 Description

• Respond to WordPress and platform-related inquiries through live chats and email-based tickets. • Investigate WordPress and platform-related questions and issues for high-touch enterprise clients and agencies. • Perform advanced troubleshooting for WordPress and platform-related issues. • Troubleshoot WordPress performance bottlenecks, including slow queries, caching issues, and excessive admin-ajax usage. • Use monitoring tools such as Grafana to investigate performance trends and propose optimizations. • Investigate WordPress security issues, identify indicators of compromise, and pinpoint potential entry points or causes. • Identify security threats and escalate them accordingly. • Collaborate with teams and disciplines within Pressable and Automattic. • Teach others, share knowledge, and adapt to new technologies. • Report to Customer Support leadership.

🎯 Requirements

• Expert-level knowledge of WordPress, its inner workings, common and advanced issues, community, and proper use cases. • Advanced foundation in investigating WordPress performance issues, including slow queries, caching issues, and excessive admin-ajax usage. • Experience leveraging monitoring and diagnostic tools such as Grafana to investigate performance and security issues. • Solid understanding of WordPress security issues, including identifying indicators of compromise, investigating entry points, and escalating threats. • Strong understanding of HTTP request methods, status codes, cookies, headers, CSP, HSTS, and CORS, with application to WordPress, security, and caching. • Ability to leverage browser developer tools effectively. • Proficiency in HTML, JavaScript, CSS, and Git, with proven ability to troubleshoot and solve technical issues directly within PHP code. • Eagerness to learn, adaptability, and ability to teach others. • Self-driven work ethic and initiative. • Excellent communication skills across technical and non-technical audiences. • Fluency with AI tools for log analysis and performance diagnostics, with judgment to verify outputs. • Experience supporting agencies, developers, enterprise clients, or infrastructure-aware customers (preferred). • Prior experience in a high-touch customer success or technical support environment handling tickets and live chat (preferred). • Familiarity with Automattic's ecosystem, including A4A and wp.cloud (preferred).

🏖️ Benefits

• Health Benefits for US-based staff (99% Paid Employee Medical, Dental, and Vision). • Matching 401(k) for US-based staff. • Life and Disability Insurance for US-based staff (100% Paid Life & LTD). • Work from home with a home office setup and coworking allowances. • Open vacation policy (no set number of days per year). • Hardware and software, books or conferences that promote continued learning.