Travel Customer Service Representative

🕒 March 1

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Prestige Travel Agency by Mich

WebsiteLinkedInAll Job Openings

1 - 10 employees

👥 B2C

🛍️ eCommerce

B2C • eCommerce

Prestige Travel Agency by Mich is an independent travel agency operated by an individual contractor affiliated with Archer Travel Service and Evolution Travel. The agency provides consumer travel booking services, supports independent agents (agent registration, login, and tech support), and offers branded travel sites for clients and agents. It is a registered Seller of Travel in multiple U. S. states and handles customer service and bookings for leisure travelers.

📋 Description

• Respond promptly and professionally to client inquiries via phone, email, and messaging platforms • Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests • Provide accurate and timely information regarding destinations, travel requirements, and agency policies • Coordinate booking details and confirm itineraries to ensure accuracy and client satisfaction • Proactively follow up with clients before and after travel to ensure a positive experience • Address client concerns with empathy, professionalism, and solution-oriented thinking • Maintain accurate documentation and update booking systems as required

🎯 Requirements

• Excellent verbal and written communication skills • Customer service experience (travel, hospitality, or service-related experience preferred) • Strong organizational skills and attention to detail • Comfortable using technology and learning new systems and booking platforms • Reliable, proactive, and able to manage multiple client requests efficiently • Genuine interest in travel and helping clients plan memorable experiences

🏖️ Benefits

• 100% remote work environment • Flexible scheduling options • Opportunities for professional growth within the company • Access to travel perks and industry-related discounts • Supportive team culture with ongoing training and development