PRINCIPIA
51 - 200 employees
💄 Beauty
🛍️ eCommerce
👥 B2C
Beauty • eCommerce • B2C
PRINCIPIA is a Brazilian direct-to-consumer dermocosmetics brand and online retailer offering science-backed, high-performance skincare, body and hair products. The company emphasizes transparent, concentrated formulas with disclosed active ingredient concentrations, affordable pricing, and personalized routines (dermaquiz) to democratize advanced treatments. It operates primarily through an e-commerce storefront with customer support, secure payment options and a 30-day return policy.
Analista de Atendimento, Tiktok Shop
🕒 July 9
🗣️🇧🇷🇵🇹 Portuguese Required
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PRINCIPIA
51 - 200 employees
💄 Beauty
🛍️ eCommerce
👥 B2C
Beauty • eCommerce • B2C
PRINCIPIA is a Brazilian direct-to-consumer dermocosmetics brand and online retailer offering science-backed, high-performance skincare, body and hair products. The company emphasizes transparent, concentrated formulas with disclosed active ingredient concentrations, affordable pricing, and personalized routines (dermaquiz) to democratize advanced treatments. It operates primarily through an e-commerce storefront with customer support, secure payment options and a 30-day return policy.
📋 Description
• Atendimento aos clientes via chat da TikTok Shop. • Suporte sobre pedidos, entregas, trocas e devoluções. • Acompanhamento e resolução de ocorrências. • Interface com áreas internas para solução de demandas. • Monitoramento de indicadores e cumprimento de SLAs.
🎯 Requirements
• Experiência com atendimento ao cliente, e-commerce ou marketplaces. • Superior cursando. • Conhecimento de TikTok Shop, Shopee ou Mercado Livre.
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