Reimbursement Specialist

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🔥 11 minutes ago

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Priority

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🛒 Retail

🛍️ eCommerce

👥 B2C

Retail • eCommerce • B2C

Priority is a small, family-run company named Priority Chef that specializes in providing high-quality kitchenware and gadgets. The company offers a range of products including potato ricers, mixing bowls with airtight lids, electric and manual knife sharpeners, mortar and pestle sets, and various kitchen ceramics. Priority Chef is known for its commitment to value, quality, and customer satisfaction, offering a money-back guarantee on all products. Their products are designed, sourced, tested, and manufactured with the intention of offering top-notch kitchen products at competitive prices. They emphasize excellent customer service and a satisfaction guarantee for their buyers.

📋 Description

• Audit FBA inventory daily to identify discrepancies: lost units (inbound/outbound), warehouse damages, customer return failures, and fee corrections • Open, track, and escalate reimbursement cases in Amazon Seller Central across all claim types: CustomerReturn, Damaged_Warehouse, Lost_Warehouse, Lost_Inbound, Lost_Outbound, CustomerServiceIssue, ReturnAdjustment, FeeCorrection • Monitor case statuses and follow up aggressively until resolved — no case left stale • Reconcile units found (added back to inventory) against units reimbursed to avoid double-counting and ensure net recovery accuracy • Maintain a live reimbursement tracker by claim type, unit count, dollar amount, and case status • Produce weekly and monthly summary reports (by reason code and total recovery) for leadership review • Identify patterns in loss drivers and surface findings to the operations team to reduce future exposure

🎯 Requirements

• 1+ years of hands-on Amazon Seller Central experience, with direct FBA reimbursement case management • Strong understanding of Amazon FBA inventory flow: receive, store, pick/pack, ship, return • Proficiency in Excel or Google Sheets (pivot tables, VLOOKUP/INDEX-MATCH, data reconciliation) • High attention to detail — you catch the $0.01 discrepancy and the 428-unit gap • Proactive communicator: you surface issues before they become problems • Ability to manage a high volume of open cases simultaneously without losing track

🏖️ Benefits

• FULL TIME REMOTE Work • Required 4hr overlap hours with Bangkok Time (other 4 hrs flexible) • Paid leave and additional perks • Opportunities for continuous learning and growth, especially in e-commerce