Customer Service Executive – Confidential Projects

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PRISM+

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2017

🛒 Retail

🛍️ eCommerce

👥 B2C

Retail • eCommerce • B2C

PRISM+ is a Singapore-based company offering a wide range of consumer electronics including smart televisions, air conditioners, refrigerators, monitors, smart locks, and air purifiers. Known for their 4K Smart TVs, PRISM+ provides products designed to enhance the home entertainment experience and integrate with smart home setups. The company promotes energy-efficient products such as air conditioners and purifiers and emphasizes customer satisfaction with affordable prices and aftersales support. PRISM+ prides itself on being a locally loved brand with a significant presence in the electronics market in Singapore. They also offer significant savings during sales periods and provide warranties and services to ensure product longevity.

📋 Description

• Respond promptly and professionally to incoming messages on WhatsApp and Facebook Messenger. • Address basic queries regarding products, pricing, availability, and services. • Provide personalized guidance to potential customers to enhance engagement. • Convert online inquiries into confirmed showroom appointments. • Maintain a clear follow-up schedule to maximize conversion rates. • Collaborate with sales and showroom teams to ensure smooth handover of appointments. • Convert online inquiries into confirmed showroom appointments. • Maintain a clear follow-up schedule to maximize conversion rates. • Collaborate with sales and showroom teams to ensure smooth handover of appointments. • Convert online inquiries into confirmed showroom appointments. • Maintain a clear follow-up schedule to maximize conversion rates. • Collaborate with sales and showroom teams to ensure smooth handover of appointments. • Any other ad-hoc activities as assigned by the Client.

🎯 Requirements

• 1–3 years of experience in customer service, customer support, or a similar client-facing role. • Excellent verbal and written communication skills. • Strong problem-solving and conflict resolution skills. • Strong interpersonal skills with a customer-centric mindset and a high level of empathy. • Proficiency in Microsoft Office applications and familiarity with CRM or customer support systems is an added advantage. • Positive attitude, adaptability, and willingness to learn new processes and systems.