Client Partner – Commercial, Corporate

🕒 April 15

🦌 Connecticut, Maine, +3 more states – Remote

🦌 Connecticut – Remote 🦞 Maine – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🍂 Massachusetts – Remote

💵 $150k - $170k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🤝 Client Partner

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Pritchard Industries

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1986

🤝 B2B

🏢 Enterprise

💰 $11.2M Venture Round - Pritchard Industries on 2021-10

B2B • Enterprise

Pritchard Industries is a commercial cleaning and facility services company with over 35 years of experience providing janitorial, disinfection, and comprehensive building maintenance (HVAC, plumbing, electrical) to business and institutional clients across multiple industries. The company emphasizes measurable quality assurance through its CleanTouch real-time monitoring system, sustainable green-cleaning practices, and scalable, locally managed teams backed by corporate support to serve multi-site portfolios and critical environments like healthcare, education, and data centers.

📋 Description

• Own the client relationship post-implementation, maintaining regular executive-level engagement. • Develop and maintain strong working relationships with the operations teams. • Drive retention and renewals through proactive communication, performance tracking, and strategic account reviews. • Partner with Operations to ensure service delivery aligns with contract commitments, budget targets, and customer expectations. • Lead QBRs and service review meetings that highlight results, KPIs, continuous improvement, and value add to the partnership. • Monitor client health metrics in D365 and internal dashboards to identify risk trends and develop mitigation plans. • Collaborate with leadership on client-specific action plans and renewal strategies. • Escalate and resolve issues quickly, ensuring accountability and communication across all Pritchard teams. • Growth-focused responsibilities, include identifying cross and upsell opportunities that enhance client value and coordinate with internal partners to execute.

🎯 Requirements

• 5+ years of experience in client management, customer success, or retention-focused roles within a commercial and corporate service-based or B2B organization. • Strong business acumen with the ability to understand operational performance, financial metrics, and contract structures. • Excellent written and verbal communication skills; capable of influencing at multiple levels within both client and internal organizations. • Proficient in Microsoft D365 or similar CRM/account management tools. • Data Intelligence – leveraging data for business and operational insights. • Strong problem-solving and follow-through skills, with a bias toward proactive engagement. • Industry knowledge of commercial cleaning, facility management, or related service lines is a must. • Bachelor’s degree preferred; equivalent experience considered.

🏖️ Benefits

• Health Benefits Package • Ancillary benefits—Life insurance, Long Term Disability, FSA and Dependent Spending care • 401K • Opportunity for growth