Field Service Engineer

🕒 April 11

🏖️ New Jersey – Remote

🏖️ New Jersey – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 Field Service Engineer

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Profound Medical Inc.

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2013

⚕️ Healthcare Insurance

💊 Pharmaceuticals

🔬 Science

Healthcare Insurance • Pharmaceuticals • Science

Profound Medical Inc. is a leader in developing customizable, incision-free therapies for prostate diseases. The company specializes in transurethral ultrasound ablation (TULSA) technology, providing a patient-centric, MRI-guided procedure that ensures precise and accurate treatment. This innovative technology is CE marked, Health Canada approved, and FDA cleared in the U. S. , demonstrating a strong commitment to safety and efficacy in treating localized prostate cancer and other prostate disease states. With over 67 peer-reviewed publications and 5-year clinical outcomes, Profound Medical emphasizes durable treatment results and patient well-being. Their TULSA procedure uses real-time MRI temperature monitoring, enabling precise tissue ablation and ensuring patient safety while treating a range of prostate conditions.

📋 Description

• Provide onsite support primarily in the U.S., through maintenance and troubleshooting services. • Recommend parts and service solutions to improve machine uptime, maintenance and operation. • Perform proactive service tasks including troubleshoot customer issues via telephone, email and online meetings, prepare spare parts quotes, order entry, and customer follow-up. • Perform and support all installation activities for Profound Products including site assessments, installations, maintenance and troubleshooting. • Conduct MR testing to support product development activities (typically at hospital sites during off-hours, schedule and travel flexibility is a requirement). • Act as the primary link between customer and Profound as needed. • Document service records and activities according to the company QMS processes for service visits and upgrades deployed to the field. • Perform calibration of company products as required. • Execute test protocols, troubleshooting protocols for hardware, software and systems aspects of the company’s products. • Investigate methods of increasing efficiency in MR testing and development activities. • Regularly participate in MRI phantom testing activities for new product revisions. • Support executing and improvement of field service strategy for Profound products. • Organize and prioritize schedule in accordance with customer requirements to determine needs for immediate attention, onsite visits, and remote assistance. • When required, enter parts orders, generate and follow-up parts quotes. • Work with IT departments at customer sites for proper equipment networking. • Contribute to the establishment of a professional service team at the company. • Responsible for creating documentation and electronic reference material to support the field service of products, specifically installation and troubleshooting manuals. • Participate in product design activities representing design for serviceability and product quality representing both internal customers and end users. • Interact with the engineering, quality and operations team to drive the resolution of technical issues. • Execute other ad-hoc projects as assigned by manager.

🎯 Requirements

• Ability to travel on short notice in the US 80% of the time. • Excellent customer focus with ability to reliably respond to inquiries, communicate and interact with health care professionals and Scientists that possess advanced Degrees. • Previous field service experience is desirable. • Experience with MRI operations is desirable. • Strong multi-tasking skills, self-sufficiency, resourcefulness is a must for this exciting, fast paced environment. • Good critical thinking and analytical troubleshooting and problem skills. • Demonstrated ability to work as part of a team and independently with strong initiative and accountability. • Excellent verbal, written, MS Office, computer, technical data, and networking communication and presentation skills, with ability to communicate complex technical issues in an easy-to-understand manner. • Excellent organizational skills with ability to follow through, and meet deadlines within an entrepreneurial and customer-focused work environment. • Working knowledge of quality management systems (ISO 9001 or ISO 13485). • Exemplify willingness and flexibility in working differing time shifts to accommodate customer needs. • Working knowledge of operating multiple OEM MRI’s is an asset.

🏖️ Benefits

• Health insurance • 401(k) matching • Flexible working hours • Paid time off • Professional development opportunities