Business Quality Manager

🕒 May 20

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

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Progeny

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2016

💸 Finance

💰 Series unknown on 2018-08

Finance

Progeny is a global professional services firm that provides integrated financial planning, asset management, tax and legal advisory services tailored to individuals, families and businesses with complex financial needs. The firm combines chartered financial planners, investment managers, lawyers and tax specialists to deliver joined-up advice, wealth succession planning, estate and trust services, and corporate legal and HR support, operating across multiple international offices and regulated by UK financial and legal authorities.

📋 Description

• Lead and support Business Quality Assessors within the team and aid in their development and capabilities, through regular support, learning and the sharing of knowledge and experience. • Carry out monthly 1:1’s for all team members, supporting ongoing development. • Assessment of advice in accordance with the Regulators and Progeny Policy. • Support the introduction of AI tools to allow us to complete a higher volume of file checks to support our Client Outcomes. • Own and manage the file review and pre-approval processes, ensuring files are reviewed in line with the T&C Scheme and appropriate levels of supervision. • Undertake file checks on client cases and second checks on the BQA team. • Prepare MI on file checks undertaken, identifying trends and potential areas of risk / non-compliance. • Manage compliance and delivery of all remedial action on client files undertaken. • Identify weaknesses in business quality submission and recommend solutions to reduce or mitigate risk. • Work closely with the T&C Supervisors to ensure any development needs are captured, and plans are created where required. • Maintain up-to-date knowledge and understanding of appropriate regulations and internal policies and procedures. • Maintain appropriate Continued Professional Development records and supporting evidence. • Liaise with the Head of Advice Quality to ensure that any agreed change in process is documented and appropriately implemented. • Act as SME for both team and Planners as required. • Liaise with other departments in writing policies and agreeing strategies, sitting on various committees as required. • Deliver Planner training on an ad hoc basis. • Hold consistency review meetings to share best practices.

🎯 Requirements

• Diploma in Financial Planning or equivalent • File checking experience within a Financial Services / IFA environment • Experience leading and developing teams to achieve high performance • Strong understanding of Regulatory Handbooks and their practical application • Good knowledge of regulatory suitability requirements • Familiarity with product provider websites and online systems • Excellent organisational and communication skills • Ability to apply a consistent, fair, and balanced approach to assessments • Strong attention to detail with the ability to maintain high‑quality records • Ability to manage and prioritise workload effectively, including working under pressure • CeMAP or equivalent qualification (Desirable) • Chartered or Fellowship status (Desirable) • Certificate in Long‑Term Care Insurance (Desirable) • Experience using AI tools and applying them to file checking or quality assurance (Desirable) • Paraplanning or report writing experience (Desirable) • Experience interpreting cash flow analysis (Desirable)

🏖️ Benefits

• Learning/Development opportunities • Grow and collaborate in a supportive environment. • Work towards Chartered and Fellowship status to further develop technical knowledge, fully funded and supported by the business. • Learn and share knowledge with people from different professional backgrounds. • Opportunities to develop new skills through lateral or functional moves.