Engineering Manager

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🕒 April 29

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Prokeep

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2016

🤝 B2B

☁️ SaaS

🛍️ eCommerce

💰 $9M Seed Round on 2022-06

B2B • SaaS • eCommerce

Prokeep is a dynamic communication platform designed specifically for distributors, enabling them to enhance customer engagement and streamline order management through various channels such as texting, email, and web chat. By centralizing customer data and communications, Prokeep ensures that teams can serve customers faster and drive increased sales proactively. The platform integrates seamlessly with existing systems, providing real-time insights and AI-driven workflows to facilitate better decision-making and improved customer relationships.

📋 Description

• Lead and mentor a team of engineers, responsible for their output, technical decisions, career development, and priorities. • Be a thoughtful technical voice and support your team in making diligent architectural decisions. • Work closely with other engineering leaders, product management, design, and customer success to deliver against the roadmap. • Act as a real-time product manager for in-flight work — clarifying requirements, removing ambiguity, and making scoping decisions to keep the team moving. Own team execution end-to-end — from planning and prioritization through delivery, ensuring commitments are met and blockers are resolved quickly. • Own support escalations and work closely with customer success to triage, prioritize, and resolve production issues efficiently. • Responsible for the on-time, high quality features developed by the team, using scope and creative problem-solving to find the best paths to delivery. • Own testing results and quality gates, partnering with DevOps to maintain and improve build pipelines and CI/CD processes. Drive a culture of code quality, testing, and engineering best practices across the team. • Continuously measure and improve against the team's KPIs, ensuring the team doesn't simply deliver, but grows. • Own the team's delivery health — tracking cycle time, WIP, and velocity to identify bottlenecks and drive continuous improvement. • Participate in hiring, onboarding, and building out the engineering team as Prokeep scales. • Conduct regular 1:1s, performance reviews, and career development conversations with direct reports.

🎯 Requirements

• 3-5+ years of experience leading engineering teams within SaaS software companies, including direct management of engineers at varying levels of seniority. • Demonstrated track record of developing talent and retaining high performers. • Working knowledge of at least one area of our stack: Elixir, React, React Native, or AWS. • Hands-on experience leading Agile or Kanban/Lean sprint teams, with measurable improvements in velocity, quality, or delivery timelines. • Experience scoping, planning, and shipping software at a consistent cadence, including building and refining the processes that support it. • Ability to set clear goals and expectations for teams and individuals, track progress, and course-correct when needed. • Experience managing projects end-to-end in ambiguous or fast-moving environments where priorities shift. • Strong communicator with experience translating technical context for non-technical stakeholders and advocating for engineering needs cross-functionally. • Familiarity with instrumentation, observability, and tooling practices that support engineering team performance and continuous improvement. • Comfort operating in a startup or high-growth environment where structure is still being built.

🏖️ Benefits

• Competitive Compensation: ($145k - $155k) Reflecting your expertise and impact. • Equity Package: Your success is our success—share in the growth you’ll help create. • Comprehensive Benefits: Health, dental, vision, life, short & long-term disability, 401(k), and employee assistance program (EAP). • Flexible PTO: Recharge and refocus with the flexibility to manage your time with no preset limits • Remote & Hybrid Work: Work from home from any US location outside of CA, or hybrid from one of our offices in New Orleans or Atlanta • Continuous Growth: Yearly education stipend to support your professional development.