Professional Services Consultant

🔥 0 minutes ago

🌐 Mexico, Argentina – Remote

🇲🇽 Mexico – Remote 🇦🇷 Argentina – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💼 Consultant

👻 Ghost score 10%

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Proofpoint

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2002

🔒 Cybersecurity

🏢 Enterprise

🔐 Security

💰 $28M Series F on 2008-02

Cybersecurity • Enterprise • Security

Proofpoint is a company that specializes in cybersecurity solutions, particularly focused on protecting enterprise users from targeted phishing emails and other threats. Their Targeted Attack Protection (TAP) product is designed to provide advanced threat security by checking the safety of websites linked in emails. If a site is deemed safe, users are redirected to the original web destination; if not, access is blocked to prevent exposure to malware. Proofpoint ensures secure email communications within organizations.

📋 Description

• Engage with newly signed enterprise customers as a Proofpoint product expert to implement solutions, typically using remote web conferencing tools • Perform implementation activities including installation, configuration, troubleshooting, customization, testing, and documentation • Deliver training to customers and partners • Provide technical expertise and real-life experience in creating solutions, designs, proof of concept, and implementation • Drive high levels of customer satisfaction • Act as a strong customer voice into the Marketing and Engineering teams to improve the product and ensure successful Proofpoint deployments • Coordinate with multiple parties — internal departments and customers — to ensure timely and satisfactory resolution of technical issues and project completion • Define and document best practice techniques, processes, templates, and architectures for use across the broader field organization • Troubleshoot and isolate issues, perform performance tuning and optimization, escalate defects and issues, and drive them toward resolution while managing the customer • Lead implementations of Proofpoint solutions and maintain technical relationships with enterprise customers

🎯 Requirements

• 5+ years of industry experience in a customer-facing technical role (professional services, sales engineering, or technical support) • Experience in large systems design and project implementation for enterprise email environments • UNIX system administration experience • Broad technical knowledge of Internet products and technologies • Strong understanding of Internet protocols, including HTTP, SMTP, IMAP, RFC822, LDAP, and PKI • Knowledge of networking topology, TCP/IP protocols, and network components (firewalls, routers, etc.) • Strong Sendmail and messaging infrastructure system administration experience • Deep knowledge of Linux and Solaris operating systems • Strong understanding of network configuration • Solid background in email systems • Ability to work across all organizational levels, both technically and politically • Written and spoken proficiency in English, along with one or both Spanish or Portuguese, for both technical and non-technical communication

🏖️ Benefits

• Competitive compensation • Comprehensive benefits • Career success on your terms • Flexible work environment • Annual wellness and community outreach days • Always on recognition for your contributions • Global collaboration and networking opportunities

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