Customer Service Representative

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Propel Holdings

WebsiteLinkedInAll Job Openings

201 - 500 employees

💳 Fintech

🤖 Artificial Intelligence

🏦 Banking

Fintech • Artificial Intelligence • Banking

Propel Holdings is a Canadian fintech company that operates an AI-powered online lending platform focused on expanding access to credit for underserved consumers and delivering banking solutions to partners. Using proprietary machine learning that evaluates thousands of data points beyond traditional credit scores, Propel has facilitated nearly two million loans and several billion dollars in originations through its consumer brands and partner-facing Propel Bank. The company positions itself at the intersection of finance and technology, enabling banks and partners to deploy fintech-driven credit products.

📋 Description

• Handle inbound and outbound calls for multiple portfolios • Use multiple web-based applications for investigation and verification • Answer existing and potential customer questions with accuracy and urgency • Communication of appropriate course of action to clients in a friendly and professional manner • Build customer confidence in the services offered by Propel as a subject matter expert • Work as a team to obtain individual and team goals

🎯 Requirements

• High School Diploma or equivalent • Minimum of 1 year of customer service or call center experience • Excellent verbal and written communication skills in English; Spanish is an asset • Exceptional customer service skills: able to build rapport with clients and handle escalated calls • Good knowledge of Microsoft Office and Internet • Able to prioritize workload, handle high call volumes while maintaining a professional and personable approach • Demonstrated ability to thrive in a fast-paced and goal-oriented environment

🏖️ Benefits

• Growth and opportunity – we pride ourselves on promoting from within • Incredible company culture • Competitive salary and health benefits • Comprehensive vacation package • Group health and dental benefits • Group RRSP program • Support for new parents • Diverse and inclusive workplace