Customer Success Manager

🔥 12 hours ago

🇩🇪 Germany – Remote

💵 €45k - €65k / year

⏰ Full Time

🟢 Junior

🏆 Customer Success

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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ProviPanda GmbH

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2024

🎯 Recruiter

👥 HR Tech

☁️ SaaS

Recruitment • HR Tech • SaaS

ProviPanda GmbH is an AI-driven recruitment platform and mobile app based in the DACH region that helps companies find, screen and hire verified sales professionals quickly and cost-effectively. The service combines applicant management, an integrated applicant-CRM, in-app chat and 1‑click video interviews, push notifications and a strict multi-stage screening process to deliver prequalified sales talent. ProviPanda is offered as a subscription (no placement fees) and targets businesses that need to scale sales teams with vetted commission-based or salaried salespeople.

📋 Description

• Onboard new B2B customers from contract signing through successful implementation • Serve as the primary point of contact for new customers during the initial phase • Answer questions and address concerns via phone, email, and regular check-in calls • Identify support needs early and provide proactive customer support • Continuously improve and optimize onboarding and customer processes • Take on increasing responsibility for expanding the Customer Success team • Further develop the onboarding experience and automation processes • Work closely with Sales, Product, Operations, and Customer Support • Share customer feedback from the onboarding phase • Promote a positive user experience and long-term customer satisfaction • Lead escalation calls with dissatisfied customers • Identify churn risks early and actively drive customer retention • Take ownership of critical customer cases and make independent, confident decisions

🎯 Requirements

• At least one year of experience in Customer Success, ideally in a B2B or recruiting environment • Experience onboarding new B2B customers • Understanding of recruiting • Experience leading escalation calls with challenging customers while remaining calm and solution-oriented in difficult situations • Strong technical aptitude • Familiarity with tools such as Slack and Intercom, or the ability to quickly learn new systems • Willingness to take ownership and contribute to building the team over time • Willingness to actively shape and optimize structures and processes • Structured, reliable, and flexible working style suited to the startup environment • Excellent communication skills and strong customer intuition

🏖️ Benefits

• Join a fast-growing HR tech startup with an ambitious vision, where you can help shape and build a new function • Responsibility for a growing area of the business • Young, dynamic team with flat hierarchies • Direct, close collaboration with the executive team • Remote-first setup • Above-market salary • Performance-based bonus • Modern Apple equipment • Professional development opportunities and regular team events