Performance Governance Analyst – KPI & Service Excellence

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🕒 June 3

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Compass

WebsiteLinkedInAll Job Openings

10,000+ employees

🏠 Real Estate

📱 Media

Real Estate • Media

Compass is a real-estate-focused content and services site that provides detailed market analysis, buying/selling/renting guides, mortgage and financing information, and home improvement and renovation advice. The site offers resources for homebuyers, sellers, renters, agents, and real estate investors — including articles on appraisals, affordable housing, investment strategies, staging and property maintenance. Compass aims to help users make informed decisions across the housing lifecycle through timely market updates and practical how-to content.

📋 Description

• Structure, evolve and govern the Shared Services Center (SSC) performance indicator framework; • Ensure methodological standardization, conceptual clarity and traceability of indicators; • Define concepts, formulas, calculation rules and analysis criteria; • Identify and prioritize measurement gaps across the cost, timeliness and quality pillars; • Conduct validation cycles with business areas and stakeholders; • Prioritize and manage the indicator backlog considering impact and feasibility; • Support the development of governance frameworks and performance monitoring; • Monitor indicator maturity and propose continuous improvements; • Interface with BI and data teams for metric implementation; • Translate strategic and operational requirements into actionable, measurable indicators; • Act in a consultative capacity, supporting data-driven decision making.

🎯 Requirements

• Bachelor's degree or postgraduate qualification in IT, Engineering, Statistics, Business Administration or related fields; • Solid experience (minimum 4+ years) with metrics, performance or governance; • Experience in defining, structuring and governing KPIs and operational metrics; • Experience engaging with stakeholders and business areas; • Knowledge of performance frameworks and indicator management; • Ability to operate at both strategic level and in the conceptual detailing of indicators; • Experience with Shared Services Centers (SSC); • Familiarity with BI tools (Power BI, Tableau, etc.); • Experience in Data & Analytics environments; • Knowledge of continuous improvement methodologies (Lean, Six Sigma); • Experience on projects with large companies or in complex environments.