PTC
5001 - 10000 employees
Founded 1985
🏢 Enterprise
Enterprise • Manufacturing
PTC is a leading software solutions provider that focuses on transforming the way products are designed, manufactured, and serviced. The company offers digital solutions that improve product development, reduce costs, and enhance product quality by allowing collaboration across teams. PTC is renowned for its expertise in enterprise PLM and SLM, making it a preferred partner for manufacturers and service teams looking to optimize processes and innovate. Its tools are utilized by numerous Fortune 500 companies involved in discrete manufacturing, enabling significant improvements in manufacturing efficiency and service operations.
Principal Customer Success Manager, FA&D
🕒 April 28
🇺🇸 United States – Remote
💵 $113.8k - $161k / year
⏰ Full Time
🔴 Lead
🏆 Customer Success
🦅 H1B Visa Sponsor
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PTC
5001 - 10000 employees
Founded 1985
🏢 Enterprise
Enterprise • Manufacturing
PTC is a leading software solutions provider that focuses on transforming the way products are designed, manufactured, and serviced. The company offers digital solutions that improve product development, reduce costs, and enhance product quality by allowing collaboration across teams. PTC is renowned for its expertise in enterprise PLM and SLM, making it a preferred partner for manufacturers and service teams looking to optimize processes and innovate. Its tools are utilized by numerous Fortune 500 companies involved in discrete manufacturing, enabling significant improvements in manufacturing efficiency and service operations.
📋 Description
• Advance PTC’s relationship with Direct Strategic/Enterprise and Commercial customers • Establish and maintain the partnership operating framework • Function as a trusted advisor for the client’s executive, program and technical teams • Act as the voice of the customer within PTC • Effectively manage critical adoption programs for key accounts
🎯 Requirements
• 8+ years of Customer Success, Project Management, Program Management or relevant industry experience • Bachelor's Degree or equivalent experience • Ability to travel ~25% of time • Domain experience with CAD, PLM or ALM software • Well-developed oral and written communication skills • Basic practical understanding of project management
🏖️ Benefits
• Medical, dental and vision insurance • Paid time off and sick leave • Tuition reimbursement • 401(k) contributions and employer match • Flexible spending accounts • Life insurance • Disability coverage • Generous commuter subsidy • Employee share purchase program
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