Director, Customer Success – Implementation

🕒 April 24

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Relocity, Inc.

WebsiteLinkedInAll Job Openings

201 - 500 employees

🏠 Real Estate

🚗 Transport

🏢 Enterprise

Real Estate • Transport • Enterprise

Relocity, Inc. is a company that is redefining the global mobility experience through innovative relocation services for businesses and their employees. They integrate advanced technology, such as AI-driven platforms, to provide personalized destination services and rental assistance. Relocity's offerings are designed to enhance employee engagement and experience by streamlining the relocation journey. With a focus on delivering cost-effective and flexible solutions, they serve as a trusted partner for businesses looking to improve their talent mobility programs, providing services in over 40 markets globally. Their approach combines personal touch with intuitive mobile technology, aiming to deliver an exceptional relocation experience and significant cost savings for companies.

📋 Description

• Lead a small, high-impact team while defining and operationalizing a more structured and scalable Customer Success & Implementations function • Drive client engagement, retention, and satisfaction across a diverse portfolio • Lead complex, customized implementations, ensuring alignment on scope, timelines, and outcomes • Partner with Product and Engineering to translate client needs into solutions • Own high-profile or complex accounts during critical phases or escalations • Align closely with Sales, Product, Engineering, and Operations • Identify bottlenecks, improve efficiency, and set clear expectations

🎯 Requirements

• 8+ years in Customer Success, Account Management, and/or Implementations within a SaaS or technology-enabled services environment • You've lived the full client lifecycle - pre-sale support, onboarding, implementation, and ongoing success • You've led and developed people, even in lean environments where you're still close to the work • You build structure inside ambiguity • You're fluent in complex, non-standard implementations • You're technical enough to be dangerous - comfortable with integrations, APIs, and system configurations • You stay calm when things get loud • You partner cross-functionally with Product, Engineering, and Sales • You move at the pace of the work

🏖️ Benefits

• Competitive Compensation • Paid Time Off • Paid Parental Leave • Remote Workplace • Flexible Work Schedules • Health, Dental, Vision, LTD Insurance • 401(k) • Professional Development Opportunities