Senior Project Manager

Job not on LinkedIn

🔥 10 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

⏰ Full Time

🟠 Senior

👷‍♀️ Project Manager

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PTP

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2004

💼 Consulting

🤖 Artificial Intelligence

🤝 B2B

Consulting • Artificial Intelligence • B2B

PTP is a customer-experience consulting and services firm that helps brands design, select, and implement AI-driven solutions for contact centers and self-service channels. They provide AI strategy and readiness assessment, vendor evaluation and selection, human+AI experience design, implementation and change management, and measurement/continuous improvement to deploy agentic AI, generative tools, intelligent automation, and next‑gen voice platforms while preserving empathy and human trust.

📋 Description

• Manage all aspects of the project delivery including project schedule, scope management, risk management, scheduling resources, setting goals and priorities, and reporting project status • Ensure engagements are on time, on budget and exceed quality expectations • Have the ability to fully understand solution functionality and high level architectures to actively manage scope and customer expectations • Establish and maintain quality relationships between our clients, strategic partners and third party providers • Achieve profitability goals by providing high-quality and efficient delivery services • Conduct JAD sessions and document requirements for CX solutions

🎯 Requirements

• 3+ years relevant experience managing projects related to contact centers, self service, and CX • Understand the end-to-end expectations for lift and shift projects and activities • Excellent written and oral communication skills • Excellent presentation skills • Understanding of system architecture • Expert in the use of MS Office and MS Project • Self service (voice and digital) application familiarity • Proven ability to work under pressure within a team and in isolation • Experience managing implementations of Genesys or cloud based contact center platforms • Top tier management consulting experience • Project Management Certification, e.g. PMI • Experience with Wrike

🏖️ Benefits

• Health insurance • Professional development opportunities