Senior Customer Success Manager – Tech Startup

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PULT

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2021

🤝 B2B

☁️ SaaS

💰 Pre Seed Round on 2022-01

B2B • SaaS • Workplace Management

PULT is a comprehensive hybrid workplace management solution designed to streamline office operations. It offers a suite of features including desk booking, visitor management, room reservations, and office insights. With its cloud-based platform, PULT enables organizations to efficiently manage various aspects of a flexible office environment, enhance employee coordination, and optimize space utilization through integrations with popular tools like Slack and Microsoft Teams.

📋 Description

• You use scalable approaches to support a large number of customers and provide tailored onboarding and dedicated attention for high-potential or at-risk accounts. • You analyze usage trends to identify opportunities for deeper customer engagement and added value. • You independently implement strategies that improve customer retention and product adoption. • By continuously monitoring customer data, you detect early signs of churn or dissatisfaction and develop targeted actions to minimize risk and secure long-term retention. • Together with the Sales team, you identify and drive expansion opportunities to unlock the full potential of each customer. • You actively listen to customer feedback and support our product team in continuously improving the product. • You ensure high data quality in the CRM by documenting interactions and identifying automation opportunities. • You lead projects that contribute to the ongoing development of Customer Success.

🎯 Requirements

• 2+ years' experience as a Customer Success Manager in a SaaS company (required) • Fluent in German and English. • Strong analytical thinking with a sense of responsibility and initiative. • Experienced at identifying root causes of problems and finding sustainable solutions through open communication. • Experience identifying up- and cross-selling opportunities. • Able to prioritize and execute tasks based on customer needs, business impact, and expansion potential. • Proactively committed to data quality and accuracy, and consistently works on relevant topics. • Initial experience in process design, automation, and scaling. • Thrive in dynamic environments, adapt quickly to challenges, and maintain a positive attitude.

🏖️ Benefits

• A highly motivated and committed team that values a great working atmosphere. • All necessary work equipment provided, including a new MacBook and more. • 100% remote work – offices available in Hamburg, Malaga and Barcelona. • Generous vacation allowance above the Spanish average. • A dynamic environment that encourages your professional development. • An exciting and challenging role where you actively contribute to the company’s success and growth.