Customer Support Agent

Job not on LinkedIn

🔥 2 minutes ago

🇩🇪 Germany – Remote

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Pure Storage

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🔧 Hardware

🏢 Enterprise

Hardware • Enterprise

Pure Storage is an enterprise data storage company that designs and delivers high-performance, all-flash storage arrays and complementary software and cloud data services. The company provides hardware and software platforms aimed at enterprise IT environments, with offerings positioned for modern workloads including AI and cloud-native deployments. Pure Storage emphasizes a platform approach, subscription- and service-based consumption models, and solutions for performance-sensitive enterprise applications.

📋 Description

• Deal with user complaints in system chats, identify root causes, and promptly find solutions • Answer user letters in the customer service system and help with technical or other issues • Provide customers with comprehensive information about the company’s services and products • Analyse users’ queries and verify information across admin-panel, analytical, Google console, user logs, and payment merchant systems • Decide when to post problems in the corporate chat for resolution with developers and product managers • Resolve financial chargeback disputes

🎯 Requirements

• High level of English • French is a big plus • Experience working in Customer Support • Ability to work 2 days on / 2 days off, 13PM–1AM CST

🏖️ Benefits

• Remote work • A competitive salary that matches your level of experience • An opportunity to work on a product in the growth stage • Yearly education budget • A multinational and diverse workplace