Onboarding Specialist

🕒 January 24

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PushPress

WebsiteLinkedInAll Job Openings

51 - 200 employees

☁️ SaaS

🧘 Wellness

🤝 B2B

💰 $11M Series A on 2022-08

SaaS • Wellness • B2B

PushPress is a comprehensive gym management software platform designed to help gym and studio owners streamline their business operations. The platform provides a wide range of features including member management, billing, workout tracking, and lead engagement automation. PushPress integrates with various tools such as Stripe, Slack, and Google Analytics to enhance functionality. The platform aims to simplify the management of gym-related tasks while providing data-driven insights to help make better business decisions. By offering tools tailored specifically for fitness businesses, PushPress enables gym owners to focus on fostering a strong community and improving member retention.

📋 Description

• Guide new clients through PushPress Grow setup, including CRM, A2P registration, and key integrations. • Deliver onboarding through a mix of one-on-one calls and Intercom-based support. • Educate clients on workflows aligned to their business goals and operating model. • Track onboarding progress and proactively follow up to remove blockers. • Collaborate with Support and Operations teams to identify and close onboarding gaps. • Review and update Help Docs and PushStart content to improve onboarding clarity. • Identify early churn signals and escalate risks to Support or Operations teams. • Provide how-to guidance via chat for customers in the onboarding phase.

🎯 Requirements

• Strong working knowledge of PushPress Core and Grow, including CRM configuration and workflows. • Experience leading customer onboarding, implementation, or setup projects in a SaaS environment. • Comfort delivering onboarding over video, screen share, and live troubleshooting sessions. • Strong project management skills with consistent follow-up and milestone ownership. • Clear, confident communication with the ability to explain technical concepts simply. • High attention to detail and disciplined use of systems and tracking tools. • Empathy and calm under pressure when supporting customers who feel overwhelmed. • Two or more years of experience in SaaS onboarding, implementation, or client-facing roles. • Two or more years of experience in gym ownership, gym management, or fitness operations.

🏖️ Benefits

• Inclusive and dynamic workplace • Commitment to equal opportunities