B2B Customer Advisor, Inside Sales in Payments

🕒 December 30, 2025

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qards GmbH

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1996

💳 Fintech

🏦 Banking

🤝 B2B

Fintech • Banking • B2B

qards GmbH is a German card-processing specialist that provides end-to-end services for credit and debit cards, ranging from product strategy to cardholder support and operational processing. Formed by the merger of Bayern Card-Services and PLUSCARD, qards serves hundreds of financial institutions (including Sparkassen), manages millions of cards in circulation, and operates service centers in Saarbrücken and Munich. The company focuses on B2B partnerships with banks and financial institutions, offering processing, customer service, compliance reporting, and related card-management solutions.

📋 Description

• Provide telephone and written advisory support to DKB and respond to and coordinate all inquiries within qards’ service scope (e.g., fraud prevention and claims management, IT, complaints, regulatory matters, etc.) • Analyze (new) customer requirements and coordinate with the relevant internal specialist departments • Prepare proposals, decision papers and contract amendments in close cooperation with specialist teams and the legal department • Facilitate customer meetings and workshops and prepare and document outcomes • Contribute to the development and implementation of new processes and identify and implement improvement opportunities • Provide subject-matter expertise in cross-departmental projects.

🎯 Requirements

• Completed commercial vocational training and several years of professional experience in the payments or banking sector, or in B2B customer support in similar industries • Strong customer- and service-orientation, with a friendly, articulate and confident manner • Experience in process and quality management combined with good technical understanding and strong analytical and conceptual skills • Structured and independent way of working • IT affinity and experience working on projects • Very good MS Office skills (especially Excel) • Business-fluent German and good English skills

🏖️ Benefits

• 30+ days vacation per year • Flexible working hours (flextime) and the possibility to work up to 80% remotely/from home • Comprehensive career development and training opportunities • Prepaid benefit card (Edenred) with regular tax-free credits • Health programs • Modern canteen with meal subsidies and complimentary coffee, tea and water • Free counseling through the Employee Assistance Program for you and your dependents • Additional benefits such as company bike (JobRad), employee discounts, etc.