B2B Customer Advisor – Inside Sales, Payments

🕒 February 6

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qards GmbH

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1996

💳 Fintech

🏦 Banking

🤝 B2B

Fintech • Banking • B2B

qards GmbH is a German card-processing specialist that provides end-to-end services for credit and debit cards, ranging from product strategy to cardholder support and operational processing. Formed by the merger of Bayern Card-Services and PLUSCARD, qards serves hundreds of financial institutions (including Sparkassen), manages millions of cards in circulation, and operates service centers in Saarbrücken and Munich. The company focuses on B2B partnerships with banks and financial institutions, offering processing, customer service, compliance reporting, and related card-management solutions.

📋 Description

• Provide telephone and written support to DKB and respond to and coordinate all inquiries within qards' scope of services (e.g., prevention and complaints management, IT, regulatory matters, etc.) • Analyze (new) requirements from our client and coordinate with the relevant specialist departments • Prepare proposals, decision papers and contract amendments in close cooperation with the specialist departments and the legal team • Moderate customer meetings and workshops and prepare the resulting documentation • Develop and implement new processes and identify opportunities to improve existing workflows

🎯 Requirements

• Completed commercial/vocational training and several years of professional experience in the payments or banking sector, or in B2B customer support in similar industries • Strong customer and service orientation, with a friendly, articulate and confident manner • Experience in process and quality management combined with good technical understanding and strong analytical and conceptual skills • Structured and independent way of working • IT affinity and experience in project work • Very good MS Office skills (especially Excel) • Business-fluent German and good English skills • Clean basic police certificate (no entries) and a signed internal declaration confirming orderly financial circumstances

🏖️ Benefits

• 30+ days annual leave • Flexible working hours (flexitime) • Option to work remotely up to 80% (home office) • Extensive development and training opportunities • Prepaid card (Edenred) with regular tax-free top-ups • Health programs • Modern canteen with meal subsidy, plus complimentary coffee, tea and water • Free counseling through the Employee Assistance Program for you and your dependents • Additional benefits such as company bike (JobRad), employee discounts, etc.