B2B Customer Support – Internal Sales, Payments

🕒 December 30, 2025

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qards GmbH

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1996

💳 Fintech

🏦 Banking

🤝 B2B

Fintech • Banking • B2B

qards GmbH is a German card-processing specialist that provides end-to-end services for credit and debit cards, ranging from product strategy to cardholder support and operational processing. Formed by the merger of Bayern Card-Services and PLUSCARD, qards serves hundreds of financial institutions (including Sparkassen), manages millions of cards in circulation, and operates service centers in Saarbrücken and Munich. The company focuses on B2B partnerships with banks and financial institutions, offering processing, customer service, compliance reporting, and related card-management solutions.

📋 Description

• Telephone and written advisory support for DKB • Responding to and coordinating all inquiries within qards' service scope (e.g., prevention and complaints management, IT, complaints, regulatory matters, etc.) • Analyzing (new) requirements from our client and aligning them with the relevant specialist departments • Preparing proposals, decision papers and contract amendments in close collaboration with specialist departments and the legal team • Leading customer meetings and workshops and preparing documented outcomes • Contributing to the development and implementation of new processes and identifying opportunities for improvement

🎯 Requirements

• Completed commercial vocational training and several years of professional experience in payments or banking, or in B2B customer support in related industries • Strong customer and service orientation with a friendly, articulate and confident manner • Experience in process and quality management combined with solid technical understanding and strong analytical and conceptual skills • Structured and independent working style • IT affinity and experience working on projects • Very good MS Office skills (especially Excel) • Business-fluent German and good English skills

🏖️ Benefits

• 30+ days of vacation per year • Flexible working hours (flexitime) and the option to work up to 80% remotely from home • Extensive development and training opportunities • Edenred benefit card with regular (tax-free) credit • Health and wellness programs • Modern canteen with meal subsidy, plus complimentary coffee, tea and water • Free counseling through the Employee Assistance Program for you and your dependents • Additional benefits such as JobRad (company bike), employee discounts, etc.