Senior Technical Customer Manager, APAC

Job not on LinkedIn

🔥 5 minutes ago

🇦🇺 Australia – Remote

⏰ Full Time

🟠 Senior

🧑‍🔧 Technical Customer Success Manager

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Qdrant

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2021

🤖 Artificial Intelligence

☁️ SaaS

Artificial Intelligence • SaaS

Qdrant is a company that builds a high‑performance vector database and managed cloud services for similarity search and AI retrieval. It offers an open‑source, Rust‑based vector engine (Qdrant Vector Database) plus managed offerings (Qdrant Cloud, Hybrid Cloud, Private Cloud, Edge, and Enterprise solutions), optimized for real‑time indexing, hybrid dense+sparse search, multivector retrieval, and large‑scale production deployments. Qdrant is positioned for builders of RAG, semantic search, recommendation systems, AI agents, and anomaly detection, and emphasizes developer APIs, enterprise security/compliance (SOC2, HIPAA options), and deployment flexibility (on‑prem, cloud, hybrid, edge).

📋 Description

• Own strategic APAC accounts end to end, from onboarding through production, scaling, and expansion • Serve as the primary technical owner for the largest regional customers • Run health checks and architecture reviews and identify growth opportunities • Work directly with customer engineering teams on deployment, configuration, and performance tuning across Qdrant Cloud and self-hosted Kubernetes environments • Resolve most technical questions during APAC hours and escalate edge cases to Support and Engineering with clear diagnostics • Set expectations regarding scope, priorities, and customization requests • Align engineering, IT, and security stakeholders on next steps and timelines • Support Account Executives with new opportunities and proofs of concept • Help regional partners' technical teams position and deploy Qdrant • Bring APAC customer feedback to Product and Engineering • Help develop playbooks and processes for regional growth

🎯 Requirements

• 6+ years in customer-facing technical roles (Technical Account Manager, Technical Success Manager, Solutions Architect, Solutions Engineer, or Forward Deployed Engineer) at an AI, data, or database infrastructure company • Hands-on experience with cloud-native infrastructure: Kubernetes, Terraform, and at least one major cloud (AWS, GCP, or Azure) • Ability to reason about memory, performance, and scaling problems • Experience supporting technical evaluations and managing long-term customer relationships • Enterprise experience negotiating with engineering, IT, and security teams • Ability to work independently in a startup environment and make decisions without close supervision • Based in APAC, ideally Australia • Clear communication in English • Ability to occasionally join early or late calls with teammates in Europe and the US

🏖️ Benefits

• A remote-first, international team working on cutting-edge AI infrastructure • Competitive salary with additional perks • Flexible working hours and async-friendly culture • High ownership and real impact • Open-source, engineering-driven culture • Choose your own laptop equipment • For US-based full-time employees: 401k match, health, dental, and vision insurance • For US-based full-time employees: flexible PTO policy