OpenText Support Consultant – Administration & Operations

🔥 0 minutes ago

🇲🇽 Mexico – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Qellus, LLC

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2015

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Qellus, LLC is a global IT services and systems integrator specializing in enterprise content management and unstructured information governance. The company implements and manages OpenText xECM and related content-enabled solutions integrated with ERP and enterprise applications such as SAP (including S/4HANA and SuccessFactors), IBM Maximo, Salesforce, Microsoft and Oracle. Qellus focuses on engineering document management, enterprise asset management, capital project collaboration, vendor invoice management, and managed services, providing consulting, implementation, and best-practice frameworks to help large, process-intensive organizations align unstructured documents, drawings, and images with structured business processes.

📋 Description

• Provide day-to-day administrative, operational, and L2/L3 support for OpenText Content Server and related ECM components • Perform Content Server administration, including user, group, role, permission, workspace, folder, and object management • Manage categories, attributes, and metadata updates • Support configuration changes under change-management control • Monitor and manage background jobs, queues, and scheduled tasks • Identify and resolve job failures, backlogs, and performance issues • Coordinate restarts and maintenance activities • Handle L2/L3 incidents and service requests in line with SLAs • Perform root-cause analysis and implement corrective actions • Provide stakeholder communication and updates • Provision and de-provision users and groups • Troubleshoot access, permission, visibility, login, authentication, performance, and configuration issues • Analyze logs and diagnostics • Coordinate with infrastructure, database, and network teams • Support deployment of configuration changes and fixes across environments • Assist with patching, upgrades, and post-deployment validation • Maintain consistency between Dev, QA, and Prod environments • Maintain operational documentation, runbooks, and SOPs • Ensure compliance with audit and governance requirements • Contribute to continuous improvement initiatives within the AMS framework • Report to the Director of Delivery

🎯 Requirements

• 8–12+ years of experience supporting enterprise ECM platforms • 5+ years of hands-on OpenText Content Server AMS/support experience • Experience working in AMS or managed services environments with ticketing systems and SLAs • Experience supporting OpenText Extended ECM (xECM) or SAP-integrated environments • Experience supporting OpenText Archive Center, Core Capture, or VIM • Knowledge of authentication/SSO integrations (LDAP, AD, SAML) • OpenText certifications are a plus

🏖️ Benefits

• In addition to local statutory benefits, paid time off and holidays • Retirement Planning • Bonus Program • Long-Term Incentive Plan • Commission potential for client referrals • Professional Development • Cell phone/Internet Reimbursement