Customer Success & Partner Onboarding Manager – Loyalty and Partner Platforms, B2B

🕒 June 14

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qiibee

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2012

💼 Consulting

📣 Marketing

📦 Logistics

💰 $4.8M Seed Round on 2022-07

Consulting • Marketing • Logistics

qiibee is a platform that enhances customer loyalty by connecting businesses with a marketplace of world-class brands and rewards. It enables companies to easily set up their own loyalty programs or join existing ones, such as Miles & More, providing a seamless experience for earning and redeeming rewards. With solutions like the Shopify App and a white-label loyalty app, qiibee allows businesses to attract new customers and retain existing ones by offering desirable rewards, including miles, points, gift cards, and even cryptocurrency.

📋 Description

• Manage end-to-end onboarding of new customers — from setup to go-live. • Coordinate and guide partners through the Launch Checklist, ensuring all milestones (integration, balance top-up, listing, communication review) are completed on time. • Serve as the primary relationship manager for all active customers. • Support customers in optimizing visibility and performance, e.g. through improved communication, email touchpoints, or seasonal campaigns. • Ensure all communication and visuals meet brand and compliance guidelines. • Maintain a best-in-class CRM in HubSpot by using AI to auto-log interactions, enrich contact data, flag stale records, and keep pipelines clean without manual busywork. • Conduct regular customers reviews, analyzing performance data and identifying areas for improvement. • Support issue resolution and customer feedback loops to continuously improve the customer experience. • Accelerate issue resolution with AI — use AI to categorize incoming support tickets, draft initial responses, surface relevant knowledge-base articles, and close the feedback loop faster.

🎯 Requirements

• Fluent in English and German (spoken and written) — mandatory. • 2–4 years of experience in Customer Success, Account Management, or Partner Onboarding, ideally in the loyalty, hospitality, or travel industry. • Proficient in using AI tools (e.g., ChatGPT, Claude, Copilot, or similar) for writing, research, data analysis, and workflow automation. • Hands-on experience with HubSpot or comparable CRM systems. • Solid understanding of digital integrations (API connections, web links, voucher uploads, campaign dashboards). • Highly structured and able to manage multiple projects simultaneously. • Empathetic communicator with a consultative, solution-oriented mindset who can pair human judgment with AI-generated insights to deliver better outcomes. • Comfortable working across teams and time zones, using AI to draft async updates, summarize meeting notes, and keep everyone aligned. • Strong sense of ownership — from first contact to successful partner activation.

🏖️ Benefits

• Fully remote work • Competitive monthly salary package • Equity share and qiibee tokens (QBX), sharing in our success • Funding for educational development • Fast-paced remote startup environment