Administrator, Learning Management System

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Qualfon

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1995

🤝 B2B

🛍️ eCommerce

📡 Telecommunications

B2B • eCommerce • Telecommunications

Qualfon is a comprehensive provider of customer engagement solutions, specializing in services such as contact center operations, digital marketing, data analytics, and fulfillment. The company focuses on enhancing customer interactions and driving revenue through a blend of innovative marketing strategies and back-office support. With a strong commitment to customer care, Qualfon aims to improve customer loyalty and satisfaction across various industries.

📋 Description

• Design, configure, and maintain the LMS structure to align with organizational learning strategies. • Set up courses, learning paths, curricula, and certifications in a logical, user-friendly format. • Manage user roles, permissions, and access controls to ensure appropriate system use. • Oversee onboarding and offboarding processes within the LMS. • Customize the LMS interface and functionality to meet learner and client needs. • Generate and analyze reports on training effectiveness, including completion rates, engagement, and learner performance. • Provide insights to stakeholders to support decision-making and continuous improvement. • Perform routine system maintenance, updates, and patch management. • Troubleshoot technical issues such as system errors, bugs, and access problems. • Collaborate with LMS vendors and IT teams to resolve system-related challenges. • Integrate LMS with internal systems (HRIS, CRM, etc.) and third-party tools. • Provide end-user support, including troubleshooting login and navigation issues. • Develop job aids, guides, and training sessions to improve LMS adoption.

🎯 Requirements

• Bachelor’s degree in Computer Science, Education Technology, Instructional Design, or related field. • 3–5+ years of experience managing or administering an LMS in a corporate or educational setting. • Experience with LMS platforms (e.g., Absorb,Litmos, SuccessFactors,). • Strong knowledge of LMS configuration, implementation, and maintenance. • Experience with system integrations and data management. • Proficiency in reporting tools and analytics. • Understanding of cybersecurity and data privacy best practices.

🏖️ Benefits

• LMS Configuration & Administration • Reporting, Analytics & Insights • Technical Support & System Maintenance • System Integration & Customization • User Support & Training • Innovation & Continuous Improvement