Junior Ombudsman Analyst

🕒 May 26

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Qualicorp

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1997

💰 Post-IPO Secondary on 2023-01

A Quali é feita de pessoas para pessoas, cada uma à sua maneira e com suas escolhas. Essa é nossa essência.

📋 Description

• Analyze and handle complaints from Reclame Aqui and other channels, conducting investigations with internal teams to understand each case. • Write public responses with clarity, empathy, and attention to the company’s image, ensuring compliance with deadlines and SLAs. • Collaborate with internal teams to resolve cases quickly and effectively, ensuring correct recording and categorization of requests in systems. • Identify root causes and patterns in complaints and propose operational improvements based on these insights. • Support initiatives aimed at improving the company’s digital reputation.

🎯 Requirements

• Bachelor’s degree (Administration, Communications, Law, or related fields). • Experience in customer service, ombudsman/complaints handling, or back-office operations. • Intermediate knowledge of Microsoft Office (Excel) for cross-referencing data sets and recording information in reports. • Experience handling complaints on Reclame Aqui or other public channels. • Basic knowledge of the Consumer Protection Code (Código de Defesa do Consumidor). • Familiarity with the regulatory environment (ANS). • Attention to detail; • Clear and objective communication; • Strong organizational skills; • Adaptability and flexibility; • Analytical mindset and focus on continuous improvement; • Time management;

🏖️ Benefits

• 🚌 Transportation allowance (commute) • 🍽️ Meal voucher or food allowance • 🏥 Health insurance • 🦷 Dental insurance • 🛡️ Life insurance • ⚰️ Funeral assistance • 📈 PPR (Profit Sharing / Results Participation Program) • 🏋️ Wellhub • 🧘 Zenklub • * Extended maternity and parental leave / adoption leave • 🏅 Length-of-service recognition • 🎓 Quali University • 📚 Partnerships with educational institutions • 💻 Home office allowance • * Birthday day off.