Junior Developer

Job not on LinkedIn

🔥 21 hours ago

🇧🇷 Brazil – Remote

⏰ Full Time

🟢 Junior

🖥 Software Engineer

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Quality Digital

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

Quality Digital is a leading technology company in Brazil with over 34 years of experience, specializing in accelerating digital transformation for businesses. They provide innovative digital solutions that enhance operational performance, governance, and customer communication through the use of specialized teams and digital platforms. Their services include IT optimization, automation, digital strategy, and AI analytics to create high-value experiences across multiple channels.

📋 Description

• Serve as the first point of contact for and triage requests related to the client’s systems and applications ecosystem • Receive, analyze, and qualify incidents, requests, and other inquiries • Understand user needs by asking diagnostic questions before escalating or forwarding requests • Log tickets clearly, objectively, and comprehensively, including context, impact, evidence, and expected versus observed behavior • Classify and categorize tickets by type, system/application, impact, urgency, and priority • Conduct a preliminary assessment of the business impact of incidents and identify critical situations • Route tickets to the appropriate professional, squad, vendor, or partner • Track tickets throughout their lifecycle and keep users informed • Support the monitoring of response and resolution SLAs • Assist with communications regarding high-impact incidents • Collaborate with developers, QAs, Product Owners, vendors, and other teams • Identify recurring tickets, problem patterns, and opportunities for improvement • Contribute to the creation and maintenance of the knowledge base, FAQs, procedures, and scripts • Support basic operational metrics, such as ticket volume, backlog, SLA performance, recurrence, categories, and contact reasons • Develop functional knowledge of the client’s application ecosystem

🎯 Requirements

• Experience in Service Desk, Help Desk, Level 1 (N1) support, or systems support is preferred • Experience supporting users or customers in a technology environment • Experience in application support and maintenance operations/AMS • Experience with ticket triage and tracking • Experience using ITSM tools • Functional application support experience • Experience with e-commerce, retail, or digital environments is desirable but not required • Experience interacting with different technical teams and vendors • Experience monitoring SLAs and support queues • Currently pursuing or completed a degree in Information Technology, Information Systems, Systems Analysis and Development, Software Engineering, or a related field • Candidates from other educational backgrounds may also be considered if they have solid IT support or customer service experience and a strong ability to learn • Basic knowledge of ITSM processes • Understanding of Incident, Request, Problem, and Change Management • Basic knowledge of SLAs, priority, impact, urgency, escalation, and backlog management • Experience with or familiarity with ServiceNow, Halo, or an equivalent platform is a plus • Knowledge of Jira, Zendesk, Freshservice, GLPI, or similar tools • Microsoft 365 proficiency • Ability to produce structured documentation, procedures, and records • Basic knowledge of APIs, integrations, web applications, e-commerce, databases, and log reading is a plus • ITIL 4 Foundation certification or an introductory ITIL/ITSM course is desirable • Excellent verbal and written communication skills • Ability to listen and investigate before escalating or forwarding requests • Logical reasoning and analytical skills • Curiosity and willingness to learn about different systems and processes • Organization and discipline in tracking requests • Sense of urgency and ability to prioritize • Attention to detail • Strong interpersonal skills • Collaborative attitude • Proactivity and sense of responsibility • Ability to work in an environment with multiple applications, vendors, and teams • Ability to remain composed during high-severity incidents without compromising communication quality

🏖️ Benefits

• An environment conducive to learning and professional growth • Performance reviews and feedback focused on continuous development • Meal and/or food allowance • Medical and dental insurance • Pharmacy partnerships offering discounts on medications • Childcare assistance in accordance with the applicable policy • Partnership with SESC for cultural and leisure activities • Partnerships for language and technology studies, as well as access to a course platform • Payroll-deducted loans at attractive interest rates • Financial education program • Corporate University and learning paths • Referral program with opportunities for prizes and bonuses • Group life insurance