Senior AIOps Engineer, Incident Response

🕒 6 days ago

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Quanata

WebsiteLinkedInAll Job Openings

201 - 500 employees

🤖 Artificial Intelligence

☁️ SaaS

Artificial Intelligence • Insurance • SaaS

Quanata is a company that empowers the insurers of tomorrow with AI-assisted modeling capabilities, real-time telematics solutions, and risk-based acquisition innovations, focusing on context-based insurance solutions. They provide advanced contextual and behavioral risk modeling, digital experiences, and telematics-driven rewards programs. Quanata is backed by industry leader State Farm and utilizes Silicon Valley talent and technology to drive innovation in the insurance sector. Their platform offers cloud-native technology solutions for insurers, including telematics-focused consumer-facing apps. Based in San Francisco, CA, Quanata aims to modernize claims processes and enhance underwriting and marketing capabilities for market-leading insurers and innovative insurtechs.

📋 Description

• Own production health, reliability, and operational support processes across critical systems and services. • Lead incident response efforts, stakeholder communication, root cause analysis, and post-incident reviews. • Identify patterns in production issues and drive improvements to reduce recurring incidents and operational overhead. • Design and implement AI-driven agents and workflows that automate support and operational tasks. • Partner with engineering, product, and AI orchestration teams to improve system resilience and operational efficiency. • Build and maintain operational runbooks, documentation, and knowledge base content for both human and AI-assisted workflows. • Support observability, monitoring, and troubleshooting efforts across cloud-based production environments. • Participate in on-call rotations and continuously improve operational readiness and response processes.

🎯 Requirements

• 6–8 years of experience in production operations, site reliability engineering, technical support engineering, or similar operational roles. • Strong background in incident management, root cause analysis, and production system troubleshooting. • Experience working within modern SDLC, DevOps, and change management environments. • Familiarity with operational tooling such as Jira, Confluence, and observability/monitoring platforms. • Strong analytical and problem-solving skills with the ability to identify trends and drive operational improvements. • Comfortable working cross-functionally with engineering, product, operations, and leadership teams. • Strong communication skills and ability to operate effectively in fast-moving technical environments. • Bachelor’s degree in Computer Science, Engineering, or equivalent relevant experience.

🏖️ Benefits

• We provide a wide variety of health, wellness and other benefits. These include medical, dental, vision, life insurance and supplemental income plans for you and your dependents. • A Headspace app subscription. • Monthly wellness allowance. • A 401(k) Plan with a company match. • Given our virtual environment—a one-time payment of $2K will be provided to cover the purchase of in-home office equipment and furniture at your discretion. • All employees accrue four weeks of PTO in their first year of employment. • New parents receive twelve weeks of fully paid parental leave which may be taken within one year after the birth and/or adoption of a child. • We’re committed to investing in and helping our people grow personally and professionally. All employees receive up to $5000 each year for professional learning, continuing education and career development. • LinkedIn Learning subscriptions and access to multiple different coaching opportunities through BetterUp.