DevOps Automation Engineer

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Quantrics Enterprises Inc.

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2016

🤝 B2B

🏢 Enterprise

B2B • Enterprise

Quantrics Enterprises Inc. is a provider of world-class customer solutions, combining exceptional customer care and IT services to help businesses grow at scale. The company emphasizes a people-first culture, community engagement, and career development, with multiple offices across the Greater Manila Area. Quantrics positions itself as a partner to businesses seeking outsourced customer support and technology-enabled service solutions.

📋 Description

• Manage and automate cloud infrastructure to ensure scalability, reliability, and performance • Collaborate with ITSM platforms to improve incident management and integrate monitoring and alerting workflows • Maintain and improve CI/CD pipelines to ensure efficient and reliable software delivery • Automate system administration and operational tasks to improve efficiency and reduce manual effort • Monitor systems and applications to proactively identify issues and reduce noise alerts • Troubleshoot and resolve production issues across cloud, application, and network layers to ensure system stability • Support Agile teams by delivering operational enablers and improving deployment and release processes • Implement and enhance monitoring, logging, and observability solutions to improve system visibility • Contribute to continuous improvement initiatives to enhance automation, operational efficiency, and system reliability

🎯 Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent practical experience • 3+ years of experience in IT operations, including experience in SRE or similar roles • Experience with cloud platforms such as AWS, Azure, or Google Cloud • Proficiency in infrastructure-as-code tools such as Terraform and containerization technologies such as Docker and Kubernetes • Experience with CI/CD tools such as Jenkins or GitLab CI • Strong Linux system administration experience with scripting skills in Bash or Python • Familiarity with AIOps concepts such as anomaly detection, predictive alerting, and automated remediation • Experience with ServiceNow or similar ITSM platforms • Strong troubleshooting, analytical, and problem-solving skills in production environments • Experience working with distributed or offshore teams and collaborating across time zones.

🏖️ Benefits

• Flexible work arrangements • Professional development