Senior Solutions Engineer – Voice of Customer

🕒 5 days ago

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Quantum Metric

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2015

☁️ SaaS

🏢 Enterprise

💰 $200M Series B on 2021-01

SaaS • Analytics • Enterprise

Quantum Metric is a digital analytics platform designed to assist business, technology, and analytics teams in understanding and optimizing digital experiences. The platform offers a range of capabilities, including session replay, AI-powered session summarization, dashboards, journey analysis, and monitoring and alerts. Quantum Metric helps businesses surface and quantify friction points, visualize user interactions, and improve page performance. With features such as mobile app analytics, segment building, and performance monitoring, the platform provides comprehensive insights into customer behavior and technical issues. Quantum Metric caters to a variety of industries, including retail, financial services, travel and hospitality, telco, gaming, and healthcare, and is trusted by leading enterprises to improve customer satisfaction and drive revenue growth.

📋 Description

• Work closely with the Head of Sales Engineering to define and execute the technical sales strategy for our VOC product line • Partner with the VOC Product Go-To-Market (GTM) team to translate product capabilities into compelling, market-facing value propositions and sales tools • Act as the VOC industry authority for the Field Sales and Sales Engineering teams, providing strategic guidance on market trends, competitive landscape, and customer pain points • Develop and scale Field Expertise within the Sales Engineering team, focusing on general VOC industry knowledge and in-depth technical understanding of our VOC solutions • Design and deliver comprehensive training programs, workshops, and resources to improve the SE team's ability to articulate value, handle technical objections, and close deals • Create and maintain a repository of high-quality sales assets, including a master deck, competitive positioning documents, and best-practice guides • Develop cutting-edge product demonstrations and Proofs of Concept (POCs) that clearly illustrate the unique value and technical superiority of our VOC solutions for target personas and industries • Engage directly in key, complex, or strategic sales cycles as the senior-level VOC expert, providing technical validation and building confidence with executive and technical buyers • Contribute to the development of winning sales strategies, including playbook creation and effective integration of VOC solutions into broader enterprise sales motions

🎯 Requirements

• Significant, multi-year professional experience (e.g., 8+ years) in the Voice of Customer (VOC) industry, including deep understanding of common platforms, methodologies, and best practices • Proven experience in a Sales Engineering or Pre-Sales technical role (e.g., 5+ years), with a strong track record of overachieving revenue targets • Prior experience in a leadership or mentorship capacity within a Sales Engineering organization is required • Experience collaborating with Product Management, Marketing, and Sales to develop and execute GTM plans • Exceptional presentation and communication skills, with the ability to articulate complex technical concepts to both technical and non-technical audiences • Strong technical aptitude and ability to quickly master new software and platforms • Demonstrated strategic thinking, problem-solving abilities, and a results-oriented mindset • Ability to travel 25% - to customer sites and internal meetings as required predominantly in the US but occasionally abroad

🏖️ Benefits

• Medical, Dental, Vision Insurance (99% Medical base plan paid by the Company) • FSA, DCFSA, and HSA accounts • Employee Assistance Programs (EAP) • Telehealth options • Voluntary Life & AD&D, STD, LTD, Critical Illness and Accident • Wellness Perks - discounts on a top-rated fitness app and Healthy Rewards program. • Discounts on Pet Insurance • 401k (with employer match) and Options / Equity • 13 company holidays • Unlimited Paid Time Off • Sick leave • Parental/Adoption Leave • Promotional opportunities • Rewards and recognition programs • Robust onboarding and training program • One-time stipend for work-at-home employees • Monthly business expense stipend • Flexible work environments • Employee Discount Program (Perks at Work) • Employee Referral Program • Lead Referral Program • MacBook and awesome swag delivered to your door • Encouraging and collaborative culture • RECHARGE PROGRAM (after 3 years, disconnect for 3 weeks, no email/slack)