Senior Manager, B2B Revenue Operations

🕒 April 24

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Quince

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2018

🛍️ eCommerce

🛒 Retail

👗 Fashion

eCommerce • Retail • Fashion

Quince is a direct-to-consumer e-commerce retailer offering affordable luxury essentials across apparel, home goods, bedding, beauty, and accessories. The company emphasizes high-quality materials (cashmere, European linen, leather, silk), a factory-direct model to keep prices low, sustainable practices, and long return policies. Quince sells men's and women's clothing, baby and kids items, furniture and home decor, and lifestyle products through an online storefront with focus on honest pricing and value.

📋 Description

• Define and govern CRM architecture, data model, and automation at an enterprise level • Primary architect and owner of HubSpot configuration, aligning the platform with the customer journey • Establish CRM best practices and data standards that scale with a high-volume, fast-paced sales organization • Develop and execute a technical roadmap for workload management • Optimize internal processes to improve the end-client experience • Build and maintain sophisticated automation using advanced HubSpot features • Create and own a system for issue management for HubSpot-related issues • Lead the technical integration between HubSpot and the broader tech stack • Maintain data integrity and performance for executive decision-making • Generate and interpret dashboards and reports to track performance and provide insights

🎯 Requirements

• 5+ years of hands-on administration of HubSpot • Expert-level command of Custom Objects, Advanced Workflows, and Operations Hub • Proven experience designing and scaling CRM architecture for high-volume B2B sales organizations (50+ users) • Proficient in APIs, Webhooks, and middleware (Zapier/Make) to integrate HubSpot with Data Warehouses and ERPs • Ability to translate executive goals into technical roadmaps while maintaining rigorous data governance • A 'player-coach' who thrives on building the infrastructure themselves, not just managing the output of others • Preferred: Experience implementing tools like Clay to automate outbound and operational efficiency • Preferred: Quantitative degree or equivalent; ability to use data to drive resource allocation • Preferred: Experience managing CRM architecture across multi-region or global environments • Preferred: Prior experience in RevOps roles spanning Sales, Account Management, and Customer Success.

🏖️ Benefits

• Bonus and equity may also be provided for eligible roles.