Email Support Representative

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Qureos

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2021

👥 HR Tech

☁️ SaaS

🤖 Artificial Intelligence

HR Tech • SaaS • Artificial Intelligence

Qureos is an AI-driven recruitment platform and hiring SaaS that accelerates time-to-hire for employers across the Middle East and South Asia. It provides instant talent sourcing (claiming candidate search in 5 seconds), an applicant tracking system (or integrations with existing ATS), talent insights and screening tools, and an AI hiring assistant called Iris that automates sourcing and vetting. Qureos serves enterprise and high-volume hiring use cases across industries (aviation, manufacturing, finance, retail, tech, healthcare, construction, hospitality, oil & gas, logistics, education and more) and offers employer-facing hiring resources and productivity tools (job description and interview generators, calculators, templates). The company recently raised $5M to scale its recruiting product and regional operations.

📋 Description

• Respond to customer emails in a timely, accurate, and professional manner. • Assist customers with account issues, billing questions, product information, and troubleshooting. • Resolve customer concerns and provide effective solutions. • Escalate complex cases to appropriate teams when needed. • Maintain detailed and accurate records of customer interactions. • Follow company guidelines for tone, accuracy, and response time. • Ensure high levels of customer satisfaction through clear communication.

🎯 Requirements

• Strong written communication skills (grammar, spelling, clarity). • Ability to multitask and manage multiple email cases. • Basic computer skills and familiarity with email platforms. • Problem-solving and critical thinking skills. • Ability to work independently in a remote environment. • Prior customer service or email support experience is a plus (not required for entry-level roles). • Experience using help desk tools (Zendesk, Freshdesk, Salesforce, etc.) is preferred. • Previous remote work experience is preferred. • Ability to work flexible hours or shifts if required.

🏖️ Benefits

• 100% remote work opportunity. • Flexible schedule (depending on role type). • Paid training (for entry-level roles). • Career growth opportunities in customer support or operations. • Supportive remote team environment.