Rackspace Technology
5001 - 10000 employees
Founded 1998
🏢 Enterprise
🤖 Artificial Intelligence
🔐 Security
Enterprise • Artificial Intelligence • Security
Rackspace Technology is a global managed cloud services provider that designs, builds, migrates and operates multicloud, hybrid and private cloud environments for enterprises. It offers consulting, professional and managed services across cloud infrastructure, application modernization, data platforms, AI/ML (Foundry of AI/FAIR), and cybersecurity, along with managed hosting, colocation and platform integrations with major hyperscalers. Rackspace serves regulated and mission-critical industries with a focus on security, compliance, cost optimization and operational reliability.
Customer Success Manager
🕒 3 days ago
📊 Check your resume score for this job
Improve your chances of getting an interview by checking your resume score before you apply.
Rackspace Technology
5001 - 10000 employees
Founded 1998
🏢 Enterprise
🤖 Artificial Intelligence
🔐 Security
Enterprise • Artificial Intelligence • Security
Rackspace Technology is a global managed cloud services provider that designs, builds, migrates and operates multicloud, hybrid and private cloud environments for enterprises. It offers consulting, professional and managed services across cloud infrastructure, application modernization, data platforms, AI/ML (Foundry of AI/FAIR), and cybersecurity, along with managed hosting, colocation and platform integrations with major hyperscalers. Rackspace serves regulated and mission-critical industries with a focus on security, compliance, cost optimization and operational reliability.
📋 Description
• Customer Success Managers are responsible for taking ownership of the relationship held with each of their customers • Maximize the strength of the customer relationship by building a solid rapport with the customer • Identifying and owning revenue retention activities • Customer satisfaction and managing demanding situations • Working cross functionally to ensure a Fanatical Customer Experience is achieved • Support the business by developing and maintaining positive customer relations with clients • Respond to customer inquiries; assist in the resolution of service impacting incidents • Help maintain revenue drivers; recognize and position add-on business opportunities • Adhere to company security policies and procedures and any other relevant policies and standards
🎯 Requirements
• Satisfactory level understanding of ITIL and Project Management • Satisfactory understanding of relevant technology and managed services • Satisfactory understanding of financial terminology and business acumen • Satisfactory knowledge of industry best practices • Working knowledge of Microsoft Office • Understanding of Rackspace products and differentiator in the marketplace • Proven ability to solve problems and own issues until full resolution • Strong organizational, time management and prioritization skills • Ability to thrive in a rapidly changing environment
🏖️ Benefits
• Flexible work arrangements • Professional development opportunities
Apply NowSimilar Jobs
🕒 May 7
Transforms .NET developers and graduates into techno-functional consultants through structured, practical learning. The program covers Dynamics 365 CRM and related tools in Arabic and English.
🗣️🇸🇦 Arabic Required
🕒 April 28
Customer Success Manager focused on DSO customer growth using Overjet’s dental AI platform. Onboarding, training, and maintaining relationships for successful software adoption and retention.
🕒 April 7
Müller's Solutions
11 - 50
Pre-Sales Senior Consultant focused on ERP and CRM solutions for Müller’s Solutions. Engaging clients, delivering demonstrations, and collaborating with teams to drive growth.
🕒 February 19
Customer Success Manager at Parent™ focused on ensuring client satisfaction by overseeing successful onboarding, training, and ongoing support. Acting as the main point of contact for assigned accounts while managing relationships in English and French.
🗣️🇫🇷 French Required
🕒 December 11, 2025
Müller's Solutions
11 - 50
Microsoft Dynamics CRM Functional Consultant optimizing client CRM processes through effective implementation and customization. Working with clients to enhance customer engagement using Microsoft Dynamics CRM solutions.
